Customer Service Assistant

Area
Spain

AS24 España is a subsidiary of AS24 France, which in turn is a subsidiary of TOTALENERGIES. A high-growth company, one of the leaders in automated fuel distribution with cards, which requires the ability to adapt to new products and services and organizational changes. Diversity of interlocutors: external and internal customers, transversal with other departments of the commercial and financial department, and supplier companies. A multitude of processes, services, and management.

AS24 possesses 90 Service Stations in Spain, with a portfolio of 2000 customers using 28 Countries. In addition to Other services integrated into the AS24 Offer -(Tolls..etc)

The Customer Service Assistant position performs management and provides service to external customers and the Commercial team made up of 10 people, in tasks related to contract management and the services provided by AS24, during office hours. Integration into a team made up of 5 people.

1.- Actively collaborate in achieving the objectives of customer service and the Company with behavior and attitude in accordance with the AS24 style - TOTALENERGIES Group

2.- Telephone and email service for internal and external customers: resolution of incidents and inquiries, request for contractual agreements, sending of information

3.- Document control and management, management and updating of product and service contracts, through existing tools and/or new tools generated

4.- Management and resolution of incidents and claims regarding tolls and diesel

5.- Control and updating of contractual management documents (change of model and/or conditions), including keeping commercial delegates informed

6.- Specialization in the management, control, and monitoring of the evolution of toll management at a European level

7.- Organization, monitoring, and planning of logistical activities for the subsidiary staff

8.- Contribute to general services tasks, which allow the proper functioning of offices, courier services, etc.

Education: High School + 3 - Administrative Technician - (Vocational Training) BAC + 2

IT (office software suite) high level and CRM (Dynamics)

Commercial attitude and aptitude and disposition for customer service: dynamism, innovation, and proactivity.

Great capacity for teamwork and self-management

Language: English B2 (written and spoken) and Portuguese B2 (written and spoken)

Joining TotalEnergies means committing to the energy transition and helping provide energy that is more affordable, more available, and more sustainable for as many people as possible. You will grow within an international multi-energy company where every talent matters. You will contribute to ambitious projects and deliver concrete solutions to today's energy challenges.

Throughout your career, you will benefit from a wide variety of assignments and tailored learning opportunities. You will fully develop your potential in an environment that fosters innovation and excellence. Join committed and collaborative teams where success is built together.

We place respect and employee well-being at the heart of our performance. That is why TotalEnergies values diversity and promotes equal opportunities for all.