International Customer Service (English and French)

International Customer Service English and French in Rubí (M/F/X) INTERNATIONAL CUSTOMER SERVICE / BACK OFFICE MANAGEMENT ENGLISH AND FRENCH. PERMANENT CONTRACT IN RUBÍ (M/F/X)

FunctionsCustomer Service, attention to national and international customersCross-functional support to the Back Office, Order Management, Customer Service, and Order Handling areas.Direct support to the Manager in management and coordination tasks.Maintain up-to-date customer management, performing registrations, modifications, reviews, and cancellations.Manage the registration and initial support of web orders.Sending invoices to customers.Supervise and follow up on claims.Provide support to the sales area in price management (orders without price, rates, price loading, Teams flow, review of prices without consumption, etc.).Supervise and coordinate orders together with Finance and the sales area.Provide support to customers with the required documentation (Long Term Supplier Declaration, among others).Receive and review orders (conditions, codes, prices, Incoterms, etc.).RequirementsHigher Vocational Training (CFGS) in International Trade, Administration, or similar.Experience or knowledge in international trade (Export documentation, Incoterms, order tracking, Customs...)Advanced spoken and written English and French.Previous experience regularly working with English and French-speaking international customers.Advanced proficiency in office tools, especially Microsoft environment and SAP.Conditions and benefits

Permanent contractFlexible schedule: arrival between 7:00 and 9:00 h and departure between 16:00 and 18:00 h. Restaurant voucher of €11 daily (additional to salary).Teleworking: Once the training period has passed, the possibility of teleworking between 20% and 30% remote work, depending on needs. Very important salary based on demonstrable experience.