Customer Service & Supply Chain Officer

• University Degree in Business Administration or similar
• Fluent in Spanish and English both spoken and written. Proficiency in Portuguese is advantageous
• Excellent communication and interpersonal skills with the ability to build relationships with customers and international network
• Minimum of 4 years of relevant experience in Customer Service Management
• Knowledge of SAP COBALT modules for Sales Order Management, Excel and MS Office programs
• Strong problem-solving skills, with the ability to identify root causes and implement effective solutions

• Healthy work environment: where your safety and health (both physical and mental) are always our priority.
• Attractive salary package: based on a fixed salary and a bonus based on performance.
• Flexible compensation plan: to take advantage of services such as Health Insurance, Childcare, Transportation Card, and Training, among others.
• Professional development: we promote continuous training and access to internal vacancies to keep growing at BASF.
• Investments for your future: with a Pension Plan, Accident Insurance, Life Insurance, and even the opportunity to participate in the Stock Program after one year in the company.
• Work-life balance measures: as well as financial assistance for the schooling of children.
• Sports sections: where you can connect with colleagues and play football, paddle, basketball, cycling, yoga, etc.
• Flexible work: with the chance to work from home and adjust your schedule, depending on your position and workplace.
• And much more.

The world needs innovations, and our team needs you!

We are BASF in agriculture and everything we do, we do for the love of farming. Our solutions are purposefully designed for different crop systems, connecting seeds and traits, crop protection, digital tools and sustainability approaches. We strive to deliver the best possible outcomes to farmers, growers, and other stakeholders along the value chain. We do everything in our power to build a sustainable future for agriculture by connecting innovation, customers, and society. #ForTheLoveOfFarming #TheBiggestJobOnEarth

Take a look at our Agricultural Solutions vision & mission!

Your main responsibilities will include the following activities:

• Ensuring accurate and timely processing of customer orders by verifying that invoices and credit notes are issued correctly in accordance with tax regulations.
• Handling product deliveries and returns by interacting with customers, logistics providers and sales team.
• Providing the sales team with relevant information regarding order processing and delivery status while maintaining up-to-date the customer master data.
• Supervising stock levels in the system to ensure they are accurate and aligned with BASF SE and Agro BV figures, monitoring aging stock analysis, and participating in physical inventory.
• Recording information of customer complaints regarding products not yet in the field, in accordance with corporate procedures.
• Ensuring the correct application of commercial policy by utilizing IT tools and established processes within the customer service team, which includes updating the Web Order Entry and SAP sales master data for customers, articles, offers, commercial plans, campaigns, and price lists.
• Supporting the Regional Supply Chain Manager in coordinating activities related to forecast, refilling, repackaging, and relabeling as determined at the country level.