Customer Service (Voice, Email, Chat) - Spanish, Catalan & English

• ESSENTIAL Spanish and Catalan at native or minimum C1 level and English minimum B1 level. (Support will be managed in all 3 languages)
• ESSENTIAL minimum education: HIGH SCHOOL.
• Previous experience in multichannel customer service (voice, email, chat), preferably in digital or mobility environments.
• Valuable experience in incident management, basic technical support, or transport services.
• Clear customer orientation and ability to manage interactions with professionalism, patience, and empathy.
• Problem-solving skills.
• Excellent communication skills, both oral and written, with a professional attitude.
• Skill in computer environments and keyboard agility.
• As this is remote work, it is necessary to have a space free of ambient noise and a stable internet connection: Download: 100 Mbps or higher; Upload: 50 Mbps or higher; Router near the workstation or Wired connection, not just WiFi.
• Availability starting from late October.

• Belong to a solid and stable team, with a dynamic, collaborative environment and a team that will support you from day one.
• Working week of 39 hours per week from Monday to Sunday with 2 weekends off per month as per the collective agreement. (Two weeks you work Monday to Friday and have Saturday and Sunday off, and when working Saturday and Sunday, you have two days off during the week)
• Schedule: Fixed shifts with hours of Night (0:00-08:00), Morning (8:00-16:00) or Afternoon (16:00-0:00). With the breaks established by the collective agreement. (We will take preferences into account, but all time slots must be covered; therefore, the greater your availability, the more viable the schedule assignment and the greater your chances of being selected).
• Remote work. (We send the computer, monitor, headset, and mouse to your home).
• Salary per contact center collective agreement - €17,139.58 gross/year (€1,428.30 gross/month) + language bonus (€130.95/month) + night shift bonus (depending on the shift).
• Initial contract of 3 months followed by a permanent contract (stable service).
• Initial online training.
• Career advancement and professional development program: We value our staff and promote growth through internal promotion.

TP Spain, certified as a Great Place to Work, offers you the opportunity to join a solid team within one of the leading European taxi apps and the number 1 in Spain.

• Multichannel support (voice, email, chat): Resolution of inquiries related to user account information on the app, their booked rides, and any billing information they may need.
• Management of critical aspects: Prioritization and resolution of high-urgency inquiries, following specific protocols to guarantee an immediate response.
• Management of trip incidents: Review and resolution of issues with journeys (cancellations, delays, fare discrepancies, incorrect routes, vehicle problems, etc.), following established procedures.
• Basic technical support for the app: Assistance with access issues, verification, payment methods, updates, application errors, or profile configuration.
• Management of claims and compensations: Evaluation of cases, application of internal policies, and issuance of compensations when appropriate.
• Case registration and documentation: Accurate updating of each interaction in internal tools, ensuring traceability, data quality, and compliance with operational standards.