Customer Support Agent (Dutch & English)
A Customer Support Agent will provide technical assistance via telephone, email, and web. The role offers initial training and involves resolving customer issues.
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88,000+ live jobsPermanent contract
Per the ad.
Have the right to work in Spain
Atos doesn't mention sponsorship in the ad.
Catalan
The ad asks for Catalan, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.
Have 4+ years of experience
Mid-level role.
Vocational training (FP Grado Medio)
“Formación en informática, sistemas o telecomunicaciones (FP Grado Medio/Superior o superior).” — per the ad.
This job was automatically translated to English.
On-site position at our office on Carrer Pere IV, located in the Poblenou district.
At Atos, we value diversity and inclusion. We foster an environment where everyone can grow and contribute their talent, regardless of origin, identity, or condition. Join Atos and develop your career in a flexible, stable, and innovation-driven environment.
Change Management methodologies and best practices (ITIL, ISO).
Communication, leadership, and stakeholder management skills.
Analytical vision and orientation toward the coordination of cross-functional projects.
We are looking for a person for Change Management in an IT service, who will be responsible for leading the planning, coordination, and execution of change initiatives in processes, systems, and technologies. The objective of the role is to ensure that changes are implemented in a controlled manner, minimizing risks and facilitating adoption by users, guaranteeing alignment with business objectives and ITIL best practices.
Planning and strategy: Define, maintain, and execute the Change Management strategy aligned with business objectives.
Impact assessment: Analyze the impact of changes on processes, systems, and users, proposing mitigation measures and ensuring a controlled deployment.
Communication and training: Develop clear communication plans and coordinate training to ensure the adoption of new tools, processes, or technologies.
Execution and monitoring: Supervise the complete change cycle, control risks, manage resistance, and measure the effectiveness of initiatives.
Compliance and reporting: Guarantee alignment with best practices (ITIL, ISO) and report progress, risks, and results to management and stakeholders.
Location: Barcelona | Work model: On-site
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Interview
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Offer and onboarding
Atos is a global IT services and consulting company headquartered in Bezons, France, with a workforce of around 100,000 employees across more than 60 countries. The company provides digital transformation, cloud, cybersecurity, high-performance computing, and managed infrastructure services to large enterprises and public sector organizations. Atos is known for its work in critical systems, including supercomputing and cybersecurity for government and defense clients, and operates through two main business lines: Eviden (digital, cloud, and security) and Tech Foundations (managed infrastructure and operations).
In Spain, Atos has a strong presence with offices in Madrid, Barcelona, and other cities, employing thousands of professionals. The Spanish operations are a key delivery hub for global projects, particularly in cybersecurity, SAP consulting, and infrastructure management. The company actively hires international talent, offering roles in areas such as identity and access management, cloud architecture, and AI. Work culture is project-based and client-focused, with opportunities to collaborate on large-scale European and global initiatives. For international professionals, Atos provides a multicultural environment and the chance to work on cutting-edge technologies, though the company's ongoing restructuring may bring some organizational uncertainty.
Atos is a leader in digital transformation, cybersecurity, cloud, and high-performance computing. With a global presence and a firm commitment to innovation and sustainability, we offer technology solutions that drive the digital future. With more than 67,000 professionals in 61 countries, we work to design a secure and sustainable information space, supporting scientific and technological development worldwide.
Atos · Barcelona
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