IT Service Manager

🌟What are we looking for? 

• We are looking for people with strong organizational skills and impeccable work methodology; in this team, everyone contributes.
• At Nunsys Group, camaraderie is essential. We support each other to overcome any challenge and achieve our goals as a team.
• Demonstrable experience as a Service Manager, Service Delivery Manager, or similar role in critical environments.
• Solid knowledge of ITIL (ideally certification).
• Experience managing services for the banking sector or highly regulated environments.
• Communication, leadership, and client expectation management skills.
• Results-oriented and committed to continuous improvement.

Of course! We positively value if you have:

• Experience in vendor and contract management.
• Knowledge of ticketing and monitoring tools (ServiceDesk Plus, Zabbix).
• Technical background in one of the service areas:
• Systems (Windows/Linux)
• Communications and networks
• Databases
• 24x7 monitoring and operations
• Professional English.

We want to count on you in the long term so that you can grow with us (permanent contract) and we offer you a professional career plan supported by the technical and management training necessary to achieve it.

Additionally, you will have a competitive compensation package according to the knowledge and experience provided, intensive working hours during the summer months, and the possibility of joining the flexible benefits program: Childcare Vouchers, Restaurant Vouchers, Transport Card, and Medical Insurance.

You will also have access to discounts in various establishments, products, and services simply for being part of the team.

And many more things we want you to discover!

💼 Permanent contract in a leading company in the sector. 

💰 Competitive remuneration package in line with the knowledge and experience contributed.

🌴 Intensive working day for three months in summer and every Friday of the year. 

📚 In our team we believe in people and their talent, which is why we bet on the training of our professionals.

💳 Possibility of joining the flexible compensation program: Childcare Voucher, Restaurant Card, Transport Card, and Health Insurance. 

🤑 Discounts at different establishments, on products (appliances, fashion, technology) and services (travel, car rental, health). 

💗 A diverse and, above all, inclusive environment where people come first. 

🎉 It's not all work, there's also time for fun! We have different events throughout the year, from our "Christmas Jumper Day" to our Halloween costume contest, we are always looking for ways to create a fun environment.  

And many more things we want you to discover! 

Do you want to join us and be part of the change? 

Your mission will be to lead and coordinate the managed service for one of our main clients in the banking sector. You will be the person responsible for guaranteeing the quality, continuity, and improvement of the service, supervising user support teams, 24x7 monitoring, and systems, communications, and database administration (Level 2 and 3).

And what does the project involve? The day-to-day is very varied, but some of the functions you will participate in are:

• Comprehensive IT service management under service level agreements (SLA).
• Coordination of multidisciplinary teams: user support, 24x7 monitoring, systems, communications, and DB administration.
• Periodic monitoring and reporting to the client: KPIs, SLAs, capacity, availability, incidents, and problems.
• Management of critical incidents and escalations ensuring clear and timely communication.
• Planning and supervision of changes (CAB) in a highly regulated environment.
• Identification of continuous improvements in processes, tools, and service performance.
• Direct relationship with client stakeholders, acting as a single point of contact (SPOC).
• Ensuring regulatory compliance and security standards specific to the banking sector.