Apprentice
Fujitsu2d ago
This role involves supporting data analysis for dashboards and recruitment processes. It offers professional development within a highly qualified team. The position is based in Seville.
SevillaNo Spanish needed
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91,000+ live jobsIT Service Manager in Pozuelo de Alarcón
On-site in Pozuelo de Alarcón·Added 4 days ago (last checked 22 Oct)
Our summary
- Work mode
- On-site, Pozuelo de Alarcón
- Contract
- Permanent contract
- Spanish
- Native level
- English
- Required
- Benefits
- Private health insurance, life insurance, flexible pay plan
Visa options
The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.
Skills
Fujitsu is hiring for this role in several places. This vacancy is in Pozuelo de Alarcón.
This job advert was originally written in Spanish.
Requirements
What we're looking for
- IT Infrastructure: Windows Server and Active Directory, virtualization and/or cloud environments (Azure, OCI), backup and monitoring systems, networking knowledge.
- Workplace: endpoint management (SCCM, Intune or similar), Microsoft 365 (Exchange, Teams, OneDrive, SharePoint).
- Others: Windows and Linux operating systems (operational level), basic cybersecurity concepts.
- ITIL (minimum Foundation).
- ITSM (Service Now).
- IT service management.
- Vendor and contract management.
- Analytical thinking.
- Problem solving and crisis management.
- Service and customer orientation.
- Service governance and control capability.
- High organizational and planning capacity.
- Excellent communication skills.
- Stakeholder management.
- Negotiation skills.
Nice to have
- Valuable: knowledge of OT / industrial environments. Observability, automation, AIOps, DEX.
- Project management (valuable).
Languages
- Spanish: high level / native
- English: C1 level (essential, certificate not required, but fluent conversation is).
Pay & benefits
What you'll get
- Permanent contract.
- Flexible schedule.
- Monthly allowance for minor children.
- Flexible Compensation Plan (medical insurance, childcare, transport, and training).
- Life and accident insurance.
- Pension plan.
- Continuous training plan, Udemy license, and access to other training platforms.
- Restaurant Card.
- Virtual gym.
- Professional development in a leading multinational technology company.
- Participation in high-impact and innovation projects.
- And much more!
We are waiting for you!
At Fujitsu, we are looking for talented people!
The role
If you want to develop your professional career as a Service Manager IT, surrounded by a great team of experts, this opportunity is for you!
What you'll do
- You will be responsible for the governance, control, and evolution of outsourced IT/OT services, ensuring compliance with service levels, operational quality, and alignment with business needs.
- You will act as the service owner, leading the relationship with providers and technical teams, guaranteeing efficient, controlled delivery and continuous improvement.
- Manage the complete lifecycle of IT/OT services (definition, operation, and improvement).
- Define and control SLAs, KPIs, and support models.
- Ensure alignment between IT/OT services and business needs.
- Act as the interlocutor with technology and IT service providers (multivendor).
- Supervise contractual compliance and service levels.
- Manage escalations, risks, and conflicts.
- Lead monitoring committees (operational, tactical, and executive).
- Evaluate provider performance and promote improvement plans.
- Guarantee the correct execution of ITSM processes: Incident Management (incl. Critical/MIM), Problem Management, Change Management, Request Management, CMDB, KMDB, delivery, etc.
- Ensure the proper use of ITSM tools (e.g., ServiceNow).
- Contribute to the improvement and evolution of ITIL processes.
- Coordinate internal and external technical teams.
- Supervise the resolution of critical incidents.
- Act as Incident Manager in crisis situations.
- Ensure the correct prioritization and escalation of tasks.
- Define and monitor service indicators (SLA/KPI).
- Prepare periodic reports (monthly, committees, executive reporting).
- Create and maintain dashboards (Power BI or other tools).
- Identify opportunities for service optimization.
- Drive improvement initiatives (automation, efficiency, user experience).
- Work with architecture and project teams to evolve services and technology.
About Fujitsu
Fujitsu is an IT services company. Its global careers site (jobs.global.fujitsu.com) lists career opportunities across multiple countries and is available in many languages, including Español (España) and Português (Portugal).
In Spain, Fujitsu currently advertises a wide range of openings, including multilingual IT support and service desk roles that combine English with Spanish, French, German, Italian, Dutch or Portuguese, as well as positions in cybersecurity (e.g. Técnico Soporte de Ciberseguridad, Auditor Pentesting), SAP consulting, data and AI (e.g. Data Scientist / IA Engineer), middleware, systems administration and project delivery. Several service desk openings are structured as talent pools, and some roles — such as a Software Engineering Curricular Internship — are posted in Spanish, indicating an active local hiring presence relevant to international professionals with language skills.
- Industry
- IT Services
- Website
- global.fujitsu
Good to know if you are moving
- Fujitsu's global careers site is offered in multiple languages, including Español (España) and Português (Portugal).
- Current openings in Spain include multilingual IT support and service desk roles requiring English combined with Spanish, French, German, Italian, Dutch or Portuguese.
- Several Spain-based service desk openings are published as talent pools (e.g. 'English/PT - Service Desk Agent (Talent Pool)'), allowing candidates to register for future matching.
- Spain roles span cybersecurity (e.g. 'Técnico Soporte de Ciberseguridad', 'Auditor Pentesting'), SAP consulting, data/AI ('Data Scientist / IA Engineer'), middleware and systems administration.
- Local-language postings such as 'Software Engineering Curricular Internship' and 'Analista de Sistemas' indicate active hiring in Spain, including internship-level entry points.
In their own words
About the company & team
At Fujitsu, we have been committed since 1935 to creating a sustainable world through innovation. Today, we lead digital transformation worldwide with our 130,000 employees in more than 50 countries. Our diverse community has the power to achieve greatness through professional development and opportunities. Explore our internal positions and join us to shape a better future. Thank you for being part of Fujitsu. We look forward to growing together toward a better future.
At Fujitsu, we have been committed since 1935 to creating a sustainable world through innovation. Today, we lead digital transformation worldwide with our 130,000 employees in more than 50 countries. Our diverse community has the power to achieve greatness through professional development and opportunities. Explore our internal positions and join us to shape a better future. Thank you for wanting to be part of Fujitsu. We look forward to growing together towards a better future.
Additional information
#Europe_Priority
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