Customer Insights Project Manager

• High level of English (essential).
• Previous experience in survey management or Customer Experience projects.
• Good communication and organizational skills.
• Ability to work with clients and perform project follow-up.

• Experience with Smartsheet and/or ServiceNow.
• Experience or knowledge in Qualtrics.
• Knowledge of data analysis.

This is an opportunity to be part of an international team. For this reason, it is important to have a high level of English.

• You will be provided with a PC and the necessary peripherals

🏥 Medical insurance: private medical coverage for employees.

📚 Training and development: access to company-funded training.

🤝 Personalized support: continuous support from the Talent team and monthly follow-ups.

💳 Flexible compensation: tax advantages applicable to dining, transportation, and childcare.

🏋️ Wellness and physical activity: access to the Wellhub app.

💸 Exclusive discounts: access to the Inspiring Benefits Club.

🎁 Referral program: financial incentives for referring talent to the company.

At BETWEEN we offer you the opportunities you need to achieve your professional goals. If you want to develop your career in IT and Engineering, this is your next destination!

We work with leading clients developing technological solutions in Infrastructure, Cloud, Software, Project Management and many other areas.

We are currently looking for a Customer Insights Project Manager to join an international project, where you will be responsible for coordinating and managing Customer Insights projects, ensuring the correct planning, execution, and monitoring of survey and customer experience initiatives.

• Manage Customer Insights and customer experience projects from start to finish.
• Plan projects, defining objectives, scope, deliverables, responsibilities, and timelines.
• Coordinate and monitor the work carried out by the Insights profiles in charge of the surveys.
• Distribute and prioritize tasks, ensuring that projects are executed within the established deadlines.
• Act as the main point of contact with clients and various internal and external stakeholders.
• Monitor the status of projects, identifying possible risks, blockers, and deviations, and proposing solutions.
• Prepare and perform reporting on the status of projects for the different stakeholders.
• Identify opportunities for improvement in work processes and in project management.
• Facilitate collaboration between multidisciplinary teams to guarantee an excellent customer experience.

• You will have flexible working hours
• You will work in a hybrid format (2-3 days of on-site presence per week)
• You will work in an international and collaborative environment.