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Customer Experience and Operations Intern

On-site in Madrid·Full-time·Added 8 days ago

Cabify

34 open roles

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Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
Cabify doesn't mention sponsorship in the ad.
Work on-site in Madrid
No relocation package mentioned.
University degree
“Estudiante de Grado o Máster en Ingeniería, Economía, Administración de Empresas o similar.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

We are a company full of happy and motivated people... and we don't want that to change! Here we show you some reasons why you will love being part of the Cabify family.

Flexible working hours. 100% on-site work model.
Fun events with the whole team.
A pet room in the office so you don't have to leave your furry friend at home.
All the equipment you need (you just have to bring your talent).
And last but not least... free coffee!

Requirements

What we're looking for

Undergraduate or Master's student in Engineering, Economics, Business Administration, or similar. Training in Customer Experience & Innovation is valued.
Interest in continuous improvement and a willingness to learn new methodologies and tools with a clear customer focus.
Analytical and problem-solving skills.
Proactivity, curiosity, and a desire to learn in a dynamic environment.
Ability to work in a team and good communication skills.
Knowledge in the use of Artificial Intelligence and Automation and Business Intelligence tools.

The role

In the Customer Experience and Operations team, we are looking for the ideal person to join us as a Customer Operations Trainee.

Your mission will be a complete immersion in operational excellence. From day one, you will have the opportunity to

Collaborate in identifying pain points in the processes that affect our users and drivers.
Support the design and execution of improvement projects that not only optimize efficiency but also elevate the quality of our services.
Monitor and analyze process performance to validate that our innovations generate a positive and tangible impact.

This role is the gateway for you to start building an impactful career, connecting customer experience theory with the practice of operational excellence, while learning hand-in-hand with an expert team.

What you'll do

Analyze data and identify areas for improvement in user experience and operational processes
Collaborate in the design and implementation of solutions to optimize workflows.
Perform follow-up and impact analysis of the implemented improvements.
Support the creation of reports and dashboards for performance monitoring.
Participate in the documentation of processes and best practices.
Contribute to the development and maintenance of quality management systems and continuous improvement processes.

About Cabify

Cabify is a Spanish multinational ride-hailing and mobility company that operates a platform connecting users with private drivers, as well as offering corporate mobility solutions and last-mile delivery services. Founded in Madrid in 2011, Cabify has expanded across Spain and Latin America, positioning itself as a key player in the urban mobility sector with a focus on sustainability and safety. The company operates in multiple countries and has a significant workforce, with its headquarters in Madrid.

In Spain, Cabify maintains its global headquarters in Madrid and has a strong presence in major cities like Barcelona. The company is known for its tech-driven approach, employing engineers, data scientists, and product teams to enhance its platform. For international professionals, Cabify offers a dynamic, multicultural work environment with opportunities in engineering, data, marketing, and operations. The company emphasizes diversity and inclusion, and its roles often require English proficiency, making it accessible to non-Spanish speakers.

Industry: Mobility
Founded: 2011
Employees: 1,000–5,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona
Website: cabify.com

Good to know if you are moving

Cabify is headquartered in Madrid, offering a central hub for international hires in Spain.
The company operates in multiple countries across Spain and Latin America, providing opportunities for cross-border mobility.
Cabify's work culture is described as dynamic and innovative, with a focus on technology and data-driven decision making.
The company has a strong commitment to diversity and inclusion, with specific programs for people with disabilities.
English is commonly used in the workplace, especially in tech and data roles, making it accessible for international professionals.

In their own words

About the company & team

Do you want to change the world? That's what we do at Cabify. Our goal is to make cities better places to live, improving the mobility of the people who live in them, connecting passengers and drivers with just one click of a button. It's possible that someday cities will be places where no one needs a private car, but we still have a long way to go... will you join us?

You will be part of Customers Operations, a fantastic, experienced, and professional team working to position the Cabify brand with energy, optimism, and passion. The Customers Operations area is perhaps the most transversal area at Cabify, having to work with all departments, which guarantees plenty of learning, challenges, and fun.

All open roles at Cabify