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Sustaining Operations Engineer

Remote, Home based - Worldwide·Added over 4 years ago (last checked 26 Oct)

Canonical

235 open roles

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Our summary

Hours
Rotating shifts · Includes weekends
Work mode
Remote (Home based - Worldwide)
English
Required
Education
University degree

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

  • May fit the digital nomad visa

    A remote job for a company outside Spain: you apply yourself, no sponsor needed. It asks for about €2,849 a month in remote income.

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Skills

Nice to have

Requirements

What we're looking for

  • Professional experience troubleshooting advanced Linux issues
  • Background in Computer Science, STEM or similar
  • Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes
  • Strong debugging experience with Python, Go, C or C++ on Linux
  • Ability to troubleshoot with gdb, pdb, tcpdump or other tools
  • Familiarity with git source code repositories and branches
  • An exceptional academic track record from both high school and preferably university
  • Willingness to travel up to 4 times a year for internal events

Nice to have

  • You love technology and working with brilliant people
  • You are curious, flexible, articulate, and accountable
  • You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
  • You have interest in, and experience with most of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, Postgresql, Mongo, Debian packaging, distributed systems

Pay & benefits

What you'll get

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others
  • Priority Pass for travel and travel upgrades for long haul company events

The role

This is a fast-paced engineering role in Linux-based software-defined infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM) and containerization (Docker and LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), up to OpenStack and Kubernetes, and the open source applications running on top of them.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require deep debugging and troubleshooting skills. Our engineers have to be able to work productively at any level of the stack above the kernel, in a wide range of applications, to understand and address the software issues at hand. Our group is critical to the success of our enterprise customers, partners and Ubuntu itself.

You will be the final point of escalation for operational troubleshooting and driving issues to resolution with workarounds, guidance, and fixes to be released upstream and in Ubuntu.

What you'll do

  • Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes
  • Maintain a close working relationship with Canonical's field, support and product engineering teams
  • Participate in upstream communities
  • Debug issues, propose workarounds, liaise with Software Engineers on producing a patch
  • Demonstrate good judgment in technical methods and techniques
  • Prioritize work and manage your time effectively against priorities
  • Participate in team activities to improve processes, tools, and documentation
  • Maintain clear, technical and concise communications
  • Participate in a regular weekend working rotation
  • Provide subject matter expertise as the final point of escalation on operational issues
  • Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

How you'll work

Location: This is a globally remote role.

Hiring process

6 steps5 interviewsa task to doabout 3 months in all

  1. Application

  2. Written interview

    In your own time

    A written submission tailored to the role presenting your academic and professional accomplishments; you choose format and length, and two domain experts grade it.

  3. Psychometric assessment (GIA)

    Online test · 30–45 min

    A cognitive-ability test measuring aptitude, problem solving and speed of learning, required for all applicants.

  4. Technical assessment

    Not every role

    A domain-specific assessment for some roles, graded by domain experts and discussed in later interviews.

  5. Early stage interviews

    With future colleagues and stakeholders · 3 sessions

    Three interviews with future colleagues and stakeholders focused on technical and domain skills.

  6. Talent interview

    With Talent Science team

    Interview with the Talent Science team including a 10-minute Personality Profile Analysis; compensation is first discussed here.

  7. Late stage interviews

    With potential manager, Hiring Lead and senior stakeholders

    Meet your potential manager, the Hiring Lead and senior stakeholders; management and leadership candidates also meet the CEO.

  8. Offer and onboarding · With a Hiring Lead

  • After application review you get a personal dashboard showing your assessment and interview plan.
  • The written interview is submitted anonymously to reduce bias early on.
  • You may apply to a single job once, or to four different jobs, in any 180-day period.

About Canonical

Canonical is the publisher of Ubuntu, the world's most widely used open-source operating system for cloud, IoT, and enterprise environments. Founded in 2004, the company is a global leader in open-source software, providing secure, supported Ubuntu solutions to enterprises, developers, and device manufacturers. With a distributed workforce spanning over 80 countries, Canonical drives innovation in areas like AI, edge computing, and cloud-native technologies, making it a key player in the open-source ecosystem.

Canonical has a strong presence in Spain, with a significant number of open roles across engineering, product, marketing, and sales. The company is known for its fully remote-first culture, allowing employees to work from anywhere, including Spain. For international professionals, Canonical offers a unique opportunity to contribute to world-class open-source projects, collaborate with a global team, and enjoy flexible work arrangements. The company values autonomy, excellence, and a passion for open-source, making it an attractive employer for those seeking a dynamic, remote-friendly environment.

Industry
Cloud/Ubuntu
Founded
2004
Employees
1,000–5,000
Headquarters
London, UK

Good to know if you are moving

  • Canonical is a remote-first company, allowing employees to work from anywhere, including Spain, with no requirement to relocate to a central office.
  • The company offers a diverse, international work environment with colleagues from over 80 countries, providing a global perspective.
  • Canonical is a major contributor to open-source projects, offering opportunities to work on widely-used technologies like Ubuntu, Kubernetes, and OpenStack.
  • Employees often receive a competitive salary and benefits, including home office setup allowances and professional development opportunities.
  • The company values autonomy and self-motivation, making it ideal for professionals who thrive in a flexible, results-driven culture.

In their own words

About the company & team

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Additional information

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

All open roles at Canonical

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