Front Office Manager

We are looking for a Front Office Manager to join our hotel REINA VICTORIA (Ronda)

To carry out in a qualified and responsible manner the direction, control, and monitoring of the

set of tasks developed in the reception department. To organize, direct

and coordinate the work of the staff under their charge.

The main tasks to be developed are the following:

• Create schedules and shifts for the department

• Recruitment, selection, and training of the staff under their charge

• Review daily reservation lists, modifications, and cancellations

• Assignment of rooms and groups

• Management of credit billing, electronic billing, and collection of outstanding invoices (credits)

• Preparation of settlements and bank deposits.

• Management of claims, complaints, and lost property.

• Reservation management, overbooking management, and walk-ins

• Cash balancing

• VIP management

• Balance the room rack during the day with the Housekeeper.

• Billing management

• Maintain the internal incident log

• Preparation of event service sheets

• Quoting for reservations, groups, and tour operators.

• Review of rates in reservations

• Requesting online price changes.

• Community Manager actions: Responding to comments and reviews on online platforms.

• Training and monitoring the application of the department's own quality processes

• Daily coordination of operations with Management and other hotel departments
  
  REQUIREMENTS
  • 3-5 years of experience in Reception
  • Studies in tourism.
  • High level of English + Other languages are valued.
  • Customer orientation.
  • We will highly value the contribution of SAP knowledge
  
  WE OFFER
  • 40-hour weekly contract.
  • Immediate start.
  • Fully stable position
  • Competitive salary.