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What they ask for
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.
This job was automatically translated to English,.
The role
What you'll do
- Comprehensive management of group reservations: quoting, invoicing, and follow-up.
- Efficient resolution of incidents.
- Customer service and handling of incoming calls.
- Reservation confirmation, management of changes, sales control, and closing.
- Detailed follow-up of each reservation until its completion.
Would you like to join The Happiness Industry?
We are looking for National Group Reservations Agents for our offices in Barcelona.
Requirements
What we're looking for
- Minimum 1 year of experience in group reservation management.
- Previous experience in the tourism sector.
- Passionate about tourism and customer service.
- Advanced or bilingual proficiency in English; other languages are valued.
Pay & benefits
What you'll get
In addition, by joining Grupo Hotusa, you will enjoy the following benefits:
50% discount at our upscale hotels: You can benefit from discounts of up to 50% at all our magnificent 4*/5* hotels around the world and up to 20% for your family members.
- The Power Business School training: 100% free and unlimited access to all training programs (MBA, digital, office software, Skills, etc.) provided by our partner The Power Business School, the number 1 online business school on the market, taught by the industry's leading active professionals.
- Language Training: You will have access to our language training, both in-person and online.
- Access to our Employee Club: where you can benefit from different types of discounts and advantages of all kinds (leisure, technology, sports, fashion, etc.)
- Enjoy free hotel nights: with the Grupo Hotusa Referral Program, we reward recommendations that lead to hires. If you refer someone and we hire them, you receive free hotel nights.
If this project interests you and you think you fit the profile, we would love for you to apply for the position. Or, if you know someone who might be interested, feel free to share this job offer.
The role
What you'll do
- Gestión integral de reservas de grupos: cotización, facturación y seguimiento.
- Resolución eficiente de incidencias.
- Atención al cliente y manejo de llamadas entrantes.
- Confirmación de reservas, gestión de cambios, control de ventas y cierre.
- Seguimiento detallado de cada reserva hasta su finalización.
¿Quieres unirte a la Industria de la felicidad?
Buscamos Agentes de Reservas de Grupos Nacionales para nuestras oficinas en Barcelona.
Requirements
What we're looking for
- Mínimo 1 año de experiencia en gestión de reservas para grupos.
- Experiencia previa en el sector turístico.
- Apasionados por el turismo y la atención al cliente.
- Dominio avanzado o bilingüe de inglés, valorable otros idiomas.
Pay & benefits
What you'll get
Además, al formar parte de Grupo Hotusa podrás disfrutar de los siguientes beneficios:
50% de descuento en nuestros hoteles de alta gama: Podrás beneficiarte de descuentos de hasta el 50% en todos nuestros magníficos hoteles 4*/5* alrededor del mundo y hasta un 20% para tus familiares.
- Formación The Power Business School: Acceso 100% gratuito e ilimitado a todas las formaciones (MBA, digital, ofimática, Skills etc) de la mano de nuestro partner The Power Business School, la escuela de negocios online nº 1 del mercado e impartida por los mejores profesionales en activo del sector.
- Formación en Idiomas: Tendrás acceso a nuestra formación en idiomas, tanto presencial como online.
- Acceso a nuestro Club del Empleado: donde podrás beneficiarte de diferentes tipos de descuentos y ventajas de todo tipo (ocio, tecnología, deporte, moda etc)
- Disfrutar de noches de hotel gratis: con el Programa de referenciados de Grupo Hotusa, recompensamos las recomendaciones que se transforman en contrataciones. Si recomiendas a alguien y le contratamos, recibes noches de hotel gratis.
Si este proyecto te interesa y crees que encajas en el perfil, nos encantaría que apliques a la posición. O, si conoces a alguien que le pueda interesar, no dudes en compartir esta oferta.
About Grupo Hotusa
Grupo Hotusa is a Spanish hospitality group headquartered in Barcelona, operating a diverse portfolio that includes the Eurostars Hotels brand, the Hotusa Hotels collection of independent hotels, and the Restel distribution platform. With over 300 hotels across more than 20 countries, the group is one of Europe's leading hotel consortia, offering services ranging from hotel management and franchising to travel technology and B2B distribution. The company employs thousands of professionals worldwide, with a strong operational footprint in Spain.
In Spain, Grupo Hotusa maintains its corporate headquarters in Barcelona and has a significant presence in Madrid, along with hotels and offices in numerous cities such as Seville, Vigo, Zaragoza, and Santander. The work culture is rooted in Spanish hospitality traditions, with a focus on guest experience and operational excellence. For international professionals, the group offers opportunities in hotel operations, sales, marketing, IT, and revenue management, with roles often requiring Spanish language skills, but also providing a pathway into the broader European hospitality market.
- Industry
- Hospitality
- Founded
- 1977
- Employees
- 5,000–10,000
- Headquarters
- Barcelona, Spain
- In Spain
- Barcelona, Madrid, Alicante and 4 more
- Website
- grupohotusa.com
Good to know if you are moving
- The group operates over 250 hotels in more than 20 countries, with a strong concentration in Spain, offering opportunities across various cities.
- Corporate headquarters are in Barcelona, a major European hub for tourism and hospitality, with a vibrant international community.
- Roles often require Spanish language proficiency, but the group also hires international talent for sales and business development positions targeting markets like Italy.
- The group provides career paths in hotel operations, corporate functions, and technology, with internships and junior programs available.
- As a Spanish-founded company, it offers a deep insight into the local hospitality industry and European market dynamics.
In their own words
About the company & team
Keytel is the world's leading alliance of independent hotels, with more than 3,800 affiliated hotels in 90 countries. We believe in the viability and success of the independent hotel, which is why we have developed our own hotel acceleration model that combines strategic consulting services and technology to boost competitiveness without giving up independence.
At Keytel we want to be the reliable partner for independent hotels and, to achieve this goal, we are looking for people who are committed, open to change, customer-oriented and forward-thinking, who want to contribute to and help build the future of the sector together with our team.
About the company & team
Keytel es la primera alianza de hoteles independientes del mundo, con más de 3.800 hoteles asociados en 90 países. Creemos en la viabilidad y éxito del hotel independiente, por eso desarrollamos un modelo propio de aceleración hotelera que combina servicios de asesoría estratégica y tecnología enfocados a aportarle competitividad sin renunciar a su identidad.
En Keytel queremos ser el socio fiable de los hoteles independientes y, para cumplir este propósito, buscamos personas comprometidas, abiertas al cambio, con orientación al cliente y visión a largo plazo, que quieran aportar y construir junto a nuestro equipo el futuro del sector.
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€42K
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