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Passenger Agents with Disability Certificate - Madrid Airport

On-site in Madrid·Full-time·Added today

Ryanair

92 open roles

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Overview

Job details

  • €21,500 - €24,500 a year

    Gross, as stated in the ad.

    About €1,490 - €1,630 a month after tax.

  • Full-time hours

    Per the ad.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work in English

    English is required, per the ad.

  • Work on-site in Madrid

    No relocation package mentioned.

This job was automatically translated to English,.

The role

AZUL HANDLING is the group dedicated to providing ground handling and operations services for Ryanair Group airlines in Spain (Buzz, Lauda, Malta Air & Ryanair DAC), offering them a full service for passenger assistance, ramp and baggage handling, aircraft towing, AOG (aircraft on ground) parts delivery, as well as baggage and aircraft tracking.

AZUL HANDLING is selecting Ticketing Agents with disability certificate for the Madrid airport who offer the best service to our valued passengers. In the Handling sector, when we speak of "the passenger area," we refer to the terminal zone where our passengers transit (baggage check-in counters, boarding gates, airline information desks, lost and found office, etc.). In this area, assistance, check-in, boarding, and multiple passenger service tasks are performed.

The ultimate goal as a handling agent is to provide quality service in passenger assistance and to facilitate the smooth operation of our work by promoting a positive and safe working environment, dedicated to customer service, ensuring that all our passengers enjoy a pleasant trip with any of the Ryanair Group airlines, on every single one of their flights!

Requirements

What we're looking for

  • Offer exclusively aimed at people with a disability certificate of 33% or higher.
  • Fluent level of English
  • Strong customer orientation
  • Professional appearance
  • Ability to handle multiple tasks in a short period of time
  • Ability to cope with stressful situations in front of large numbers of passengers
  • Interest in teamwork
  • Reside in the province of the vacant position
  • Able to travel to and from the airport every day
  • Available to attend an interview in the coming days
  • Be available to work shifts (morning, afternoon, night), including holidays.
  • Be available to complete a one-week training course (exact details will be provided during the interview).
  • Be available to start work immediately (exact details will be provided during the interview).

Pay & benefits

What you'll get

  • Benefits programme with attractive discounts for all our staff
  • Recognition programmes for our best ambassadors
  • We offer a competitive gross salary governed by our First Azul Handling Collective Bargaining Agreement, which may be increased by the variable supplements you earn when you work split shifts, public holidays, Sundays, night shifts, etc., potentially reaching a range of between €21,500 and €24,500 gross per year on a full-time basis. * This figure will vary depending on seniority, hours worked, or other circumstances governed by our current First Azul Handling Collective Bargaining Agreement.
  • A comprehensive training programme, uniform and the opportunity to join an expanding team with promotion opportunities is offered
  • Being part of a company where you can develop your work while being yourself

About Ryanair

Ryanair is Europe's largest low-cost airline, operating over 600 aircraft across more than 230 destinations in 40+ countries. The company is known for its ultra-low-cost business model, point-to-point route network, and aggressive expansion strategy, carrying over 180 million passengers annually.

In Spain, Ryanair has a major operational hub at Madrid's Adolfo Suárez Madrid-Barajas Airport and a significant base at Barcelona-El Prat, with additional bases in Alicante, Ibiza, Málaga, Mallorca, Murcia, Sevilla, Valencia, Zaragoza, and the Canary Islands. The company is one of the largest private employers in Spanish aviation, and its Spanish operations are a key part of its European network, offering roles in engineering, maintenance, and airport operations. For international hires, Ryanair provides a structured environment with clear career paths, and its Spanish bases are attractive for those seeking to work in a fast-paced, high-volume aviation environment.

Industry
Airlines
Founded
1984
Employees
27,000
Headquarters
Dublin, Ireland
In Spain
Madrid, Barcelona, Palma de Mallorca and 11 more
Website
ryanair.com

Good to know if you are moving

  • Ryanair's Spanish bases are concentrated at major airports (Madrid, Barcelona, Palma, Málaga, Sevilla, Valencia, Zaragoza, and the Canary Islands), so relocation often means living in or near a major Spanish city.
  • The company operates a large engineering and maintenance operation (JCAM) in Madrid and Barcelona, hiring licensed aircraft mechanics (EASA B1/B2) and avionics technicians — a good fit for professionals with aviation engineering backgrounds.
  • Ryanair is a highly structured, process-driven company; roles such as 'Airworthiness Review Staff (ARC Signatory) Engineer' and 'Maintenance Programme Engineer' are regulated by EASA, which is attractive for professionals who value clear procedures and compliance.
  • The company offers a range of roles in Spain, from customer-facing positions (passenger agents, team leaders) to technical roles (IT support, SAP consultants, sheet metal workers), which means there are opportunities for both Spanish-speaking professionals and those with technical skills.
  • Ryanair's Spanish operations are part of a global network, so international hires can expect a multicultural environment and the possibility of internal mobility across the group's European bases.

In their own words

About the company & team

At Azul Handling, we have the vision to be The leading handling agent in Spain, and we have Integrity and People as two of the pillars of our cultural identity, The Azul Way! We are a company committed to the inclusion of diverse people who bring different perspectives to our company. We appreciate and value that each individual is different and can feel comfortable being themselves every day. Any type of diversity (race, color, gender, age, origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, or different ability) adds value to our company, enriching our Azul culture and making us proud of the team we form.

Additional information

Azul Handling is a company committed to equal opportunities. All candidates will be considered without distinction of race, color, gender, age, origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, or different ability. Likewise, Azul Handling is committed to working with and providing reasonable accommodations to those candidates with physical or mental disabilities who may require them.

If you believe you need any type of reasonable accommodation at any point during the selection process, please let us know. Azul Handling will treat any data you provide us in this regard with total confidentiality, and solely for the purpose previously indicated.

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