Occupational Health and Safety (OHS) and Physical Security Manager – Iberia

What Chanel can offer you

This position offers broad and significant exposure to Chanel's operations in Iberia, at the intersection of people protection, operational excellence, risk prevention, and business resilience.

You will deepen your knowledge in Physical Security, Occupational Risk Prevention, crisis management, business continuity, provider management, and regulatory compliance, within a distinctive luxury retail environment. You will also have exposure to Iberia leadership, multifunctional local teams, and the European Security and OHS network, developing your ability to influence, generate alignment, and create impact in an international matrix organization.

At Chanel, we focus on creating an inclusive culture that fosters personal growth and contributes to collective progress. We believe that each person's uniqueness enriches the diversity, complementarity, and effectiveness of our teams. We strongly encourage you to submit your application, as we value the perspective, experience, and potential you can bring to Chanel.

This role offers broad and meaningful exposure to Chanel's operations in Iberia, at the intersection of people protection, operational excellence, risk prevention and business resilience.

You will deepen your expertise in Physical Security, Occupational Health and Safety, crisis management, business continuity, provider governance and regulatory compliance within a distinctive luxury retail environment. You will also gain exposure to Iberia leadership, cross-functional local teams and the European Security and OHS network, developing your ability to influence, build alignment and create impact in an international matrix organisation.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth and contributes to collective progress. We believe that each individual's uniqueness enhances the diversity, complementarity and effectiveness of our teams. We strongly encourage you to apply, as we value the perspective, experience and potential you could bring to Chanel.

Based in Iberia, you will report directly to the Iberia People & Organisation Director and functionally to the Europe Security and OHS Manager and work closely with the Iberia Leadership Team, local Retail and Corporate teams, Finance, Facilities, Learning, external providers and the European Security and OHS community.

In this role, you will help protect Chanel's people, clients, assets and operations across Iberia. You will ensure that Physical Security and Occupational Health and Safety standards are implemented consistently across boutiques, offices, repair centres, new projects and events.

Combining operational presence, regulatory compliance, risk prevention and crisis preparedness, you will be the main local point of contact for Security and OHS matters. The role requires regular travel across Spain and Portugal.

Based in Iberia, you will report directly to the Iberia People & Organisation Director and functionally to the Europe Security and OHS Manager, working in close collaboration with the Iberia Management Committee, local Retail and Corporate teams, Finance, Facilities, Learning, external providers, and the European Security and OHS community.

In this role, you will contribute to protecting the people, customers, assets, and operations of Chanel in Iberia. You will ensure the consistent application of Security and Occupational Health and Safety (OHS) standards in boutiques, offices, repair centers, new projects, and events.

By combining operational presence, regulatory compliance, risk prevention, and crisis preparedness, you will be the main local point of contact for Security and OHS matters. The position requires frequent travel throughout Spain and Portugal.

The impact you will create at Chanel

Business projects, local deployment and operational prevention

• • Contribute to business projects (retail expansion, events, etc.) to ensure that appropriate Security and OHS measures are implemented from day one.
  • Translate Chanel Europe's Security and OHS policies, procedures, and technical guidelines into practical and effective local implementation, including new sites and renovation projects.
  • Protect people, facilities, products, and business operations by coordinating preventive Security and OHS measures across the market.
  • Plan and oversee the preventive maintenance of security and protection equipment, ensuring the rapid implementation of corrective measures when deficiencies or failures are identified.

Compliance, procedures and risk management

• • Ensure compliance with applicable local OHS legislation, local security regulations, Chanel policies, and relevant ESG / CSRD requirements across all Iberia sites.
  • Maintain, review, and periodically update local Security, OHS, and emergency procedures to reflect regulatory changes, operational needs, and lessons learned from incidents.
  • Conduct regular site assessments and audits with relevant local, technical, and European stakeholders; identify risks, define mitigation measures, and ensure that action plans are executed within established timelines.
  • Ensure that occupational risk assessments for all sites are kept up to date, coordinating with the external Prevention Service the preventive action plan, the monitoring of corrective measures, health surveillance, and the organization of medical check-ups.

Provider management, budget and performance monitoring

• • Manage the performance of Security and OHS providers, particularly guarding companies, through periodic monitoring, performance evaluations, and contractual compliance control. Manage the Coordination of Business Activities (CAE) with contractors, including preventive documentation, access control, and coordination with Facilities, works, maintenance, events, and openings.
  • Prepare, oversee, and optimize the Iberia Security and OHS budget in collaboration with the local Finance team, ensuring that resources are allocated based on risk exposure, operational needs, and strategic priorities.
  • Monitor, analyze, and report monthly Security and OHS KPIs, providing a clear view of risks, incidents, compliance, provider performance, and the progress of action plans.

Training, awareness and safety culture

• • Organize, oversee, and document mandatory OHS training and drills, including first aid, fire safety, evacuation drills, and annual assessments.
  • Deliver awareness and training sessions for employees, boutique teams, and security guards at the sites, reinforcing prevention, preparedness, and a shared safety culture.

Employee representation, incidents and corrective actions

• • Prepare and coordinate OHS information for the Health and Safety Committee, worker representatives, or other relevant labor stakeholders; participate in meetings when necessary, respond to requests, and ensure the follow-up of agreed commitments.
  • Investigate security breaches, OHS incidents, and near misses, coordinating rapid corrective actions and sharing lessons learned to prevent recurrence.
  • Manage and investigate workplace accidents, coordinating relevant notifications or reports, root cause analysis, follow-up of corrective measures, and the preparation of legal or internal reports on accident rates.

Crisis preparedness, audits and external relationships

• • Develop and implement the corresponding crisis management policy, in close collaboration with local management and relevant stakeholders.
  • Locally implement Chanel's Business Continuity policy and coordinate regular preparedness exercises to strengthen business resilience.
  • Act as the main local interlocutor for Internal Audit visits, European Security and OHS reviews, regulatory inspections, and external assessments.
  • Establish and maintain constructive relationships with external stakeholders, including local authorities, police, security consultants, and inspection bodies.

Business projects, local deployment and operational prevention

• Contribute to business projects (retail expansion, events...) to ensure appropriate Security and OHS measures are in place from day one.
• Translate Chanel Europe Security and OHS policies, procedures and technical guidelines into practical and effective local implementation, including new sites and renovation projects.
• Protect people, premises, products and business operations by coordinating preventive Security and OHS measures across the market.
• Plan and oversee preventive maintenance for security and safety equipment, ensuring corrective actions are implemented promptly when deficiencies or failures are identified.

Compliance, procedures and risk management

• Ensure compliance with applicable local Occupational Health and Safety legislation, local security regulations, Chanel policies and relevant ESG / CSRD requirements across all Iberia sites.
• Maintain, review and regularly update local Security, OHS and emergency procedures to reflect regulatory changes, operational needs and lessons learned from incidents.
• Conduct regular site assessments and audits with relevant local, technical and European stakeholders; identify risks, define mitigation measures and ensure action plans are implemented on time.
• Ensure that occupational risk assessments for all sites remain up to date, coordinating with the External Prevention Service the preventive action plan, follow-up of corrective measures, health surveillance and the organisation of medical check-ups.

Provider governance, budget and performance monitoring

• Manage the performance of Security and OHS providers, particularly guarding companies, through regular monitoring, performance reviews and contractual compliance follow-up. "Coordinación de Actividades Empresariales" (CAE) / business activity coordination with contractors, including preventive documentation, access control, coordination with Facilities, works, maintenance, events and openings.
• Develop, monitor and optimise the Iberia Security and OHS budget in collaboration with the local Finance team, ensuring resources are allocated according to risk exposure, operational needs and strategic priorities.
• Monitor, analyse and report monthly Security and OHS KPIs, providing clear visibility on risks, incidents, compliance, provider performance and action plan progress.

Training, awareness and safety culture

• Organise, oversee and document mandatory OHS training and drills, including first aid, fire safety, evacuation drills and annual assessments.
• Deliver awareness and training sessions for employees, boutique teams and on-site security guards, strengthening prevention, preparedness and a shared safety culture.

Employee representation, incidents and corrective actions

• Prepare and coordinate OHS information for the Health and Safety Committee, employee representatives or relevant labour stakeholders, participating in meetings where required, responding to requests and ensuring follow-up on agreed commitments.
• Investigate security breaches, OHS incidents and near misses, coordinating prompt corrective actions and sharing lessons learned to prevent recurrence.
• Manage and investigate workplace accidents, coordinating the relevant notifications or reports, root-cause analysis, follow-up of corrective measures and legal or internal reporting of accident-rate indicators.

Crisis preparedness, audit and external relationships

• Develop and implement crisis management policy related, in close collaboration with local management and relevant stakeholders.
• Implement Chanel's Business Continuity policy locally and coordinate regular preparedness exercises to strengthen business resilience.
• Act as the main local contact for Internal Audit visits, Europe Security & OHS reviews, regulatory inspections and external assessments.
• Build and maintain constructive relationships with external stakeholders, including local authorities, police, security consultants and inspection bodies.

• Being close to the business and making a visible contribution to the safety, wellbeing and confidence of colleagues and clients.
• Translating legal, technical and Chanel requirements into clear and practical solutions for operational teams.
• Combining field presence with structured risk management, provider governance and performance reporting.
• Working with a diverse network of stakeholders, including boutique teams, local leadership, technical experts, authorities and external partners.
• Investigating incidents with rigor and discretion, then driving corrective actions through to completion.
• Building a strong culture of prevention and preparedness through engaging training, clear communication and regular exercises.
• Managing both day-to-day operational priorities and unexpected situations with calm, sound judgement and responsiveness.
• Travelling regularly across Iberia to understand local realities and maintain close relationships with teams.