Aftersales Advisor

• Immediate incorporation into an official SCANIA dealership with a consolidated presence in the province.

• Continuous technical and commercial training, with access to the official SCANIA training network.

• Competitive salary and remuneration package according to experience and demonstrated competencies.

• Job stability and real possibilities for development and growth within the group.

• Professional, inclusive, and collaborative work environment, oriented towards quality and continuous improvement.

• Participation in aftersales improvement projects and process digitalization.

At CICA Sevilla, Official SCANIA Dealer, we are expanding our aftersales team to offer a service of maximum quality, safety, and specialization in industrial vehicles. We are looking to incorporate a professional with experience in aftersales customer service and basic technical knowledge of industrial vehicles, oriented towards customer satisfaction, teamwork, and continuous improvement.

• Customer service and management: reception of in-person, telephone, and digital inquiries, follow-up on incidents, and proactive communication regarding the status of interventions.

• Coordination of repairs and maintenance: opening and closing of work orders, coordination with the workshop and spare parts department to ensure timing and parts availability.

• Budgeting and cost control: preparation of technical and economic quotes for repairs and services, validation with the customer, and registration in the dealership's IT system.

• Warranty and claims management: processing of customer claims and management with manufacturers and insurance companies according to established procedures.

• Basic technical support: identification of faults and needs through information provided by the customer and collaboration with technicians for diagnosis and proposal of solutions.

• Sale of services and spare parts: advice on services, maintenance contracts, and spare parts, promoting solutions that optimize the customer's operations.

• Maintenance of documentation: precise registration of interventions, quotes, and communications in the dealership system, ensuring traceability and information quality.

• Compliance with protocols: strict respect for internal procedures, occupational safety regulations, and the workshop's environmental policy.

• Training and continuous improvement: participation in internal training actions and official SCANIA courses for the updating of aftersales products, processes, and tools.