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Aftersales Service Advisor

On-site in Madrid·Full-time·Added 8 days ago

Jarmauto

6 open roles

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Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
Jarmauto doesn't mention sponsorship in the ad.
Work on-site in Madrid
No relocation package mentioned.
Driving licence (B)
EU licences are valid in Spain; most others only for six months after you become resident.
Vocational training (FP Grado Medio)
“Formación de Grado Medio o Superior. Valorable Grado de Automoción.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

Competitive remuneration based on experience and competencies.
Variables based on the achievement of objectives.
Full-time.
Opportunity for personal and professional development.
Excellent work environment.

If you are interested in joining a leading company in continuous growth, and you believe you meet the requirements, you are the person we are looking for.

The role

After-Sales Service Advisor required

What you'll do

Management of the complete repair process: planning, information and follow-up; communication and active management of customers within deadlines; management of CRM and digital management platforms; document management.
Customer portfolio loyalty.
Task planning and time management.
Proactivity to carry out maintenance contracts, warranty extensions, financing, insurance, and vehicle connectivity.
Vehicle delivery.
Continuous training: product, electrification, digitalization, skills.
Open mindset to adopt new technologies, methodologies, and trends.
Receiving and handling calls.
Focus on the best customer experience and on quality standards.

Skills:

High degree of responsibility.
Organizational and management skills.
Great drive for self-improvement.
Communicative skills and customer orientation.
Teamwork.
Negotiation skills.
Results orientation.

Requirements:

Intermediate or Higher Vocational Training. Automotive Degree is valued.
Previous and demonstrable experience in sales.
Type B driving licence.
Knowledge of new technologies and digitalization: CRM, web tools, digital platforms, Social Networks.

About Jarmauto

Jarmauto is an official Audi and Volkswagen car dealership group based in Madrid, Spain. It sells new, used (ocasión) and km 0 vehicles, and runs workshops, spare parts and renting services.

Industry: Car Dealership
In Spain: Madrid, Rivas-Vaciamadrid
Website: jarmauto.es

Good to know if you are moving

Jarmauto is an official Audi and Volkswagen dealership group operating in the Madrid area since 1989
The group currently runs 9 equipped facilities: 4 Audi sales and after-sales installations and 2 Volkswagen sales installations with 3 after-sales sites
Its locations are in Madrid city (including Calle Ayala, Glorieta Santa María de la Cabeza and Calle Isaac Peral) and Rivas-Vaciamadrid (Avenida de la Técnica)
Open roles advertised on its careers page include mechanics (Oficial de Primera/Tercera Mecánica), bodywork technician (Chapista), sales advisor (Asesor comercial), after-sales service advisor and call center agent

All open roles at Jarmauto