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This job advert was originally written in Spanish.
What are we looking for?
- **Automotive training**, essential to understand the technical needs of the vehicle and properly advise the customer.
- Previous experience in customer service, preferably in a service advisory or workshop reception position.
- Clear customer orientation, with the ability to listen, understand their needs and offer solutions.
- Excellent communication skills, empathy and interpersonal skills.
- Organizational, planning, and prioritization skills.
- Proactive attitude, responsibility, and focus on quality.
- Interest in the automotive sector and in working with premium brands such as BMW, MINI and BMW Motorrad.
What are we looking for?
- Automotive training, essential to understand the technical needs of the vehicle and properly advise the customer.
What do we offer you?
- Join a leading official dealership, with brands that are leaders in the automotive sector.
- Be part of a professional team oriented towards excellence in service.
- A dynamic work environment, where quality, trust and customer satisfaction are priorities.
- Professional development opportunities within QUADIS.
At QUADIS Munich, official dealer of BMW, MINI and BMW Motorrad in Sant Cugat del Vallès, we are looking to add a Service Advisor to our Aftersales team.
We are looking for a person with training in automotive, a clear customer orientation and excellent communication skills, who enjoys offering close, professional and high-quality attention, contributing to ensuring the best experience for our customers.
What will your responsibilities be?
- Receive and assist customers in the Aftersales area, offering personalized and professional treatment.
- Identify their needs and advise them on the interventions and services their vehicle requires.
- Manage workshop appointments, vehicle reception and delivery.
- Prepare and explain quotes, repair orders and works to be carried out.
- Maintain fluid communication with the customer throughout the entire repair process, informing them of the status of their vehicle.
- Coordinate with the workshop team to guarantee efficient management and excellent service quality.
- Follow up on works and ensure customer satisfaction.
Would you like to join our team?
If you have automotive training, you are passionate about customer service and want to develop your professional career in the Aftersales area of BMW, MINI and BMW Motorrad, **we want to meet you!**
Quadis is a Spanish automotive retail group specializing in the sale and after-sales service of premium and volume car brands. As one of the largest dealer groups in Spain, it operates a network of dealerships across the country, representing major automotive manufacturers and offering new and used vehicle sales, maintenance, and financing services. The company is part of the larger automotive retail ecosystem in Spain, with a significant market presence and a substantial workforce.
Quadis has a strong presence in Barcelona, where its headquarters is located, and operates multiple dealerships throughout Spain. For international professionals, Quadis offers opportunities in a dynamic, customer-facing industry, with roles in sales, management, and technical services. The company's work culture is oriented towards the automotive sector, and while it is a well-known name in the Spanish market, it may be less familiar to an international audience. They value customer service and operational excellence, making it a potential employer for those seeking a career in the automotive retail industry in Spain.
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