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Customer Experience Agent Intern

On-site in VeryChic·Full-time·Added 8 days ago (last checked 5 Nov)

Accor

46 open roles

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Our summary

Work mode: On-site, VeryChic
Contract: Full-time
English: Required
Other languages: French

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

Requirements

What we're looking for

Native French speaker and fluent in both English and Spanish.
Strong interest in sales and business development, with a customer-oriented approach.
Positive attitude, eagerness to learn, and a proactive mindset.
Excellent verbal and written communication skills.
Proficient in Microsoft Office.
Enjoy challenges and customer interaction.
Eligible to sign a 6-month internship agreement starting January 2027.

Nice to have

Knowledge of project management and data analysis is a plus.

Pay & benefits

What you'll get

A modern, bright open-plan office ideally located in the Eixample district of Barcelona.
Office amenities, including free coffee & tea, refrigerators, microwaves, and a comfortable lunch area.
Exclusive discounts on our travel packages for you and your family.
A young, dynamic, international, and supportive team.

The role

Job Description

Are you passionate about travel, driven by customer relations, and eager to grow in a dynamic, young, and international environment? Join the VeryChic Customer Service team and support our travelers throughout their journey, from booking to their stay.

What you'll do

Welcome and assist customers by phone and email.
Support travelers with their online bookings.
Provide personalized post-sales support:
Ensure that bookings have been properly received by our partners.
Handle customers' special requests.
Manage booking modifications and cancellations.
Oversee administrative aspects, including:
Organizing activities and transfers.
Sending travel documents.
Contribute to achieving the company's performance and customer satisfaction goals.

Hiring process

Our selection process is designed to be smooth, respectful, and engaging. It typically includes an online application, interviews, and on occasion an assessment. We look beyond your CV — your personality, potential, and passion for hospitality matters to us

An assessment is used only on occasion.

Hiring process

📩 Ready to help our customers enjoy the best possible travel experience? Apply now to join VeryChic and board your next career journey!

About Accor

Accor is a global hospitality leader headquartered in Paris, France, operating more than 5,500 hotels across over 110 countries under brands such as Sofitel, Novotel, ibis, and Pullman. With a diverse portfolio spanning luxury, economy, lifestyle, and resort segments, Accor is one of the world’s largest hotel groups, employing direct staff members like housekeeping, food & beverage, reception, and management professionals at properties throughout the globe.

Accor maintains a strong presence across Spain, with a significant network of hotels in cities like Madrid, Barcelona and other tourist and business destinations. For international professionals, the group offers dynamic work environments, often within multilingual and culturally diverse hotel teams. With a wide array of operational roles—from front desk to F&B and spa, —Accor enables talent from in Spain with a variety of hotel operations. Due to the new scope of the brand and Great featuring Madrid, Accenture is an ideal for international hospitality staff looking to live and work in Spain while building a global career, especially with hotel and various brands.

Industry: Hospitality
Founded: 1983
Employees: 100,000–250,000
Headquarters: Paris, France
In Spain: Madrid, Barcelona

Good to know if you are moving

* Accor employs over 250, 100+ hotels in Spain
* Skilled French hotel brand known hospital. With hundreds of hotel brands, transfer opportunities across 110 countries are possible.
* Spanish hotel signs tend to hire local candidates on Spain work contracts, with multiple job in Spain. Contract for many roles is back. as they often shift housekeeping / but it can dynamic.

In their own words

About the company & team

Company Description

VeryChic is a leading European travel platform specialized in exclusive luxury hotel and travel deals. Part of the Accor Group, we partner with over 8,000 hotels in 82 countries and serve millions of travelers worldwide. With an international and dynamic team, we offer students and young professionals the opportunity to grow their careers in a fast-paced, multicultural, and innovative environment.

All open roles at Accor