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Customer Service Representative (Portuguese-speaking) - Remote - Healthcare Industry GH03

Remote, Barcelona·Full-time·Added 3 months ago (last checked 8 Oct)

Concentrix

215 open roles

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Overview

Salary: €20,162 a year
About €1,450 a month after tax.
Work mode: Remote (Barcelona)
Contract: Permanent contract, full-time hours
Languages: Portuguese

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Requirements

What we're looking for

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

- Are proficient or bilingual in Portuguese and Spanish

- Possess excellent organizational, listening and communication skills
- Are detail oriented, open-minded, communicative and adaptable to different types of customers

- Can work effectively in a fast-paced, multitasking environment

Nice to have

- Interest in the healthcare industry
- Previous experience in customer service or Backoffice
- Experience with Salesforce

If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.

Pay & benefits

What you'll get

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

In this role, we offer benefits that help you support your unique lifestyle:

- Full-time 39 hours/week indefinido contract: Monday to Friday, rotative between 08:00 - 19:00)
- Salary 20.162 gross/year + up to 1800 euros gross/year in bonus
- Central location in Barcelona
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

The role

Job Title:

Customer Service Representative (Portuguese-speaking) - Remote - Healthcare Industry GH03

Job Description

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Customer Service Representative (remote), you will be part of our team of game-changers who are powering the brands of the future in healthcare.

What you'll do

In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

- Efficiently organize and book appointments for customers

- Make outbound calls to follow up on appointments and customer inquiries

- Manage multiple tasks and priorities within a fast-paced environment

- Perform various back-office tasks to support customer service operations

- Provide excellent customer service both via phone and email

- Gather and document all necessary information during customer interactions to ensure high-quality service

- Continuously update knowledge of the company's services and procedures

- Maintain a professional demeanour, even in stressful situations

R1738757

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

Portuguese (Required), Spanish

Time Type:

Full time

Hiring process

Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do

Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.

In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.

Industry: BPO
Founded: 2006
Employees: 100,000+
Headquarters: Tempe, USA
In Spain: Barcelona
Website: concentrix.com

Good to know if you are moving

Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.

In their own words

Additional information

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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