Customer Care Representative (Portuguese-Speaking)

• Permanent contract, with attractive salary and benefit package
• Hybrid working schedule.
• Working within an international, proactive and innovative environment.
• Upskilling in a challenging but healthy competition atmosphere.
• Mentoring and a company investing in the professional and personal development of its people.
• Company with a purposeful mission.

• Handling customer orders, with possible input into SAP and/or resolution of issues related to electronic orders, within the working day and monitoring the delivery process to the customer.
• Managing reintegration of technician bags and unloading of used parts via Purchase Pending Orders.
• Management of backorders and customer returns.
• Issuing and checking invoices in electronic format with possible resolution of anomalies.
• Customer Support and assistance to the sales force to ensure full satisfaction of external and internal customer requests.
• Complaints management.

Location: based in our offices in Madrid, on a hybrid working schedule (3 days/week in the office + 2 days/week working from home).

What we are looking for in you

• Minimum 2 years' experience in Customer Service roles in commercial companies, preferably multinational; any previous experience in the healthcare/MedTech environment will be a plus.
• Native or very fluent level of Portuguese, both written, spoken and reading comprehension skills.
• Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.
• Fluent knowledge and use of SAP required (ideally SAP 4/HANA); use of EDI (electronic data interchange) preferred.
• Excellent knowledge of Excel required (pivot tables, 'Vlookup' function).
• Aptitude for using advanced IT tools.
• Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.
• Aptitude for teamwork.
• Ability to withstand stress.
• Aptitude for customer satisfaction and continuous improvement of service and processes.