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Customer Care Representative - Portuguese Market

Hybrid in Barcelona·Full-time·Added yesterday

TheFork

11 open roles

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Overview

Job details

Full-time
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Portuguese
The ad asks for Portuguese, or counts it in your favour.
Be near Barcelona for hybrid days
No relocation package mentioned.

Benefits

Private health insurance
Per the ad: paid by the employer, or taken through flexible pay.

Requirements

What we're looking for

You are someone who:

Loves helping people and genuinely cares about the customer experience
Is friendly, positive, and empathetic
Has excellent communication skills, both written and verbal
Is autonomous, proactive, and solution-oriented, and brings a "can-do" attitude and always looks for a solution
Can stay calm and professional when dealing with challenging situations
Is comfortable managing several requests and priorities
Pays attention to detail and is a team player who can also work independently

You must meet these requirements:

Based in Barcelona
Native level of Portuguese and fluent in English. Spanish is required as well.
A high level of communication skills
Care about customer needs and always try to make their experience unique and satisfactory
Knowledge in CRM tools
Experienced in a customer support environment

Pay & benefits

What you'll get

😄 An awesome team

🏠 A permanent contract (that can be useful in life)

⚖️ Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Competitive fixed salary, bonus and equity (yes, equity!)

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝Highly inclusive working environment

🤸♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

⏳ A program dedicated to helping you have the best work/life balance

🏥 Health insurance fully covered by the company

👩🦽 Life & Disability Insurance at no cost to the employee

🍴 Amazing offices with dining, a coffee point on each floor, and leisure area

🎤 Team building events

The role

What you'll do

Answer B2C and B2B customer requests via phone, email, and chat
Listen carefully and understand each customer's needs
Find the best solution, provide clear and accurate information, and ensure a positive customer experience
Handle questions, issues, and complaints with professionalism and empathy
Follow up on customer requests when needed
Work independently while knowing when to ask for support
Collaborate with other teams when additional support is required

Hiring process

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

About TheFork

TheFork is a leading restaurant booking platform and a subsidiary of TripAdvisor, operating in the restaurant technology industry. The company connects diners with restaurants through its online reservation system, offering a wide selection of restaurants across multiple countries. With its headquarters in Paris, France, TheFork has established itself as a major player in the European food-tech sector, serving millions of users and partnering with tens of thousands of restaurants.

In Spain, TheFork has a strong presence with offices in Madrid and Barcelona, where it manages a significant portion of its operations, including sales, customer support, and marketing teams. The company is known for its dynamic, multicultural work environment, with teams serving various European markets from its Spanish offices. For international professionals, TheFork offers opportunities to work in a fast-paced tech company with a strong focus on the hospitality industry, providing roles in sales, customer success, and engineering, among others.

Industry: Restaurant Tech
Founded: 2007
Employees: 1,000–5,000
Headquarters: Paris, France
In Spain: Madrid, Barcelona
Website: thefork.com

Good to know if you are moving

TheFork is a subsidiary of TripAdvisor, providing a stable and internationally recognized parent company.
The company has a strong presence in Spain with offices in Madrid and Barcelona, offering opportunities for international professionals in a multicultural environment.
TheFork operates in multiple European markets, and roles in Spain often involve working with international clients and teams, making it a good fit for multilingual professionals.
The company offers a dynamic work culture with a focus on the restaurant and hospitality industry, providing unique insights into the European food-tech sector.

In their own words

About the company & team

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world's favorite restaurants and the broadest community of loyal diners.

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:

📱TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
💻TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
💳TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values-Better Together, Ownership, Respect, and Growth-are the guiding principles of everything we do, shaping our behaviors: "Come as you are," "Dig in," and "Make it Memorable".

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com

Additional information

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

All open roles at TheFork