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Customer Support Advisor

On-site in Barcelona·Full-time·Added 5 days ago (last checked 26 Oct)

Concentrix

160 open roles

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Our summary

Salary: €19,620 a year
About €1,430 a month after tax.
Hours: Rotating shifts · Includes weekends
Work mode: On-site, Barcelona
Contract: Permanent, full-time hours
English: Required
Other languages: Basque

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

English

This job advert was originally written in Spanish.

Requirements

What we're looking for

Good communication skills and customer orientation.
Native Spanish and Basque with a very good level of English
Empathy, patience, and the ability to manage issues in a decisive manner.
Proactive attitude, organization, and attention to detail.
Ability to work in a team in a dynamic and international environment.
Proficiency with digital tools and fluency in working with different service channels.
Availability to work rotating shifts from Monday to Sunday.

Languages

Language Requirements: English, Galician (Required)

Pay & benefits

What you'll get

Permanent contract
2 weeks of paid initial training, so that you can acquire the necessary knowledge and tools to perform your role with confidence.
39-hour work week, Monday to Sunday, in rotating shifts within the time slot of 9:00 to 23:00 h.
Salary of €19,620 gross per year + €1,200 gross annual bonus.
Opportunities for professional development and growth within an international environment.

Will you join the team?

If you are motivated by helping customers, enjoy finding solutions, and want to take the next step in your professional career, we want to meet you!

The role

Job Title:

Customer Support Advisor - Mercado Vasco - Retail Sector - Barcelona PK01

Job Description

Are you passionate about fashion and do you enjoy helping people? This opportunity is for you!

We are looking for a Customer Support Advisor to join a renowned international company in the fashion retail sector, where customer experience is a priority.

If you have communication skills, you like finding solutions, and you want to develop your career in an international environment, we would love to meet you!

What you'll do

You will be part of the customer service team, helping consumers resolve their inquiries and issues and guaranteeing a positive shopping experience through different communication channels: telephone, email, and chat.

Handle customer inquiries related to purchases, orders, and products.
Manage issues related to orders, deliveries, returns, and other after-sales matters.
Offer effective and personalized solutions, ensuring close and professional service.
Follow up on cases and guarantee the correct resolution of issues.
Record interactions and keep information updated in the internal systems.
Contribute to offering an excellent customer experience at all touchpoints.

How you'll work

On-site work in our modern offices with a terrace, amenities, and activities to share with the team.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Time Type: Full time2026-11-20

Hiring process

Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do

Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.

In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.

Industry: BPO
Founded: 2006
Employees: 100,000+
Headquarters: Tempe, USA
In Spain: Barcelona

Good to know if you are moving

Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.

In their own words

Additional information

Apply now and start your next professional challenge in the world of fashion retail!

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

All open roles at Concentrix