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87,000+ live jobsOn-site in Benalmádena Costa·Full-time·Added 2 days ago
Still open when we checked on 8 Oct
210 open roles
€24,600 a year
Gross, as stated in the ad.
About €1,630 a month after tax.
Full-time
Per the ad.
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Danish
The ad asks for Danish, or counts it in your favour.
Work on-site in Benalmádena Costa
No relocation package mentioned.
- Are proficient or bilingual in Danish and English
- Experience in quality monitoring, coaching, customer service or contact center operations.
- Strong communication, coaching and stakeholder-management skills.
- Excellent organisational, planning and time-management skills.
- Strong analytical skills with the ability to interpret KPIs, sales results, quality scores and operational data.
- Proficiency in Microsoft Excel, including formulas, filters, pivot tables and basic data analysis/reporting.
- Experience working with CRM, ticketing or customer service management systems.
- Ability to create, maintain and analyse operational reports and performance trackers.
- Familiarity with quality monitoring and call calibration processes.
- Ability to work confidently across multiple platforms and systems.
- Good understanding of data accuracy, documentation and reporting procedures.
- Ability to troubleshoot basic system or access issues and escalate technical problems when necessary.
- Experience with workforce scheduling and resource planning is an advantage.
- Ability to quickly learn and adapt to new systems, digital tools and operational processes.
Language Requirements:
Danish (Required), English
- Full-time position: 39 hours per week, Monday to Friday from 9:00 to 17:00
- Base salary of 24.600 euros gross/year plus up to 3.600 euros gross/year in bo
nus
- Training and development opportunities to help you grow your career.
- Multicultural and dynamic work environment with colleagues from around the world.
- Career growth opportunities within Concentrix.
- Employee discounts on a wide range of products and services.
- Wellbeing initiatives and access to resources to support your physical and mental health.
- Modern office environment in Benalmadena with a collaborative and supportive culture.
Experience the best version of you
At Concentrix, we believe that our people are at the heart of everything we do. We create an environment where you can develop your skills, take on new challenges and grow your career.
If you're ready to make an impact through quality, coaching and continuous improvement, we'd love to hear from you!
Job Title:
Quality Evaluator and Coach (Danish - speaking) On-site BN01
Job Description
Are you passionate about quality, coaching and customer experience? Do you enjoy working with data, supporting teams and finding opportunities to improve performance?
At Concentrix, we are looking for a Quality Evaluator & Coach to join our team and play a key role in monitoring quality, coaching agents and supporting daily operations.
In this role, you will combine quality evaluation, performance coaching, reporting and operational support, working closely with agents, team leaders and client stakeholders.
- Monitor and manage Back Office emails, Moreshop and Trustpilot activities.
- Create and maintain Back Office schedules.
- Participate in weekly, bi-weekly and monthly operational and sales meetings.
- Prepare and present monthly performance data to clients and stakeholders.
- Conduct call calibration sessions every 8 weeks, reviewing four calls per agent.
- Perform monthly quality controls for Back Office and Moreshop emails.
- Conduct monthly coaching sessions with agents based on quality evaluations.
- Set and follow up on individual performance goals, identifying areas for improvement.
- Review daily unpaid digital sales reports and update the Callback List.
- Provide training and ongoing support to new agents.
- Keep Humany updated based on the client's weekly magazine stock report.
- Support daily operations by handling calls, emails and Back Office activities, including Moreshop, Intrum and social media.
Around 65% of the role will involve hands-on operational support, keeping you closely connected to the customer experience and day-to-day needs of the team.
Location:
ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12
Time Type:
Full time
Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do
Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.
In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.
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