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Team Leader (Catalan - speaking) - On-site - Fashion Industry PK01

On-site in Barcelona·Full-time·Added 4 days ago (last checked 26 Oct)

Concentrix

160 open roles

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Our summary

Salary: €23,376 a year
About €1,560 a month after tax.
Hours: Rotating shifts · Includes weekends
Contract: Full-time
English: Required
Other languages: Catalan
Benefits: Private health insurance

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Skills

Mentoring

Pay & benefits

What you'll get

- 39 hours/week permanent contract: rotative Monday to Sunday from 09:00 to 23:00

- Salary 23.376 euros gross/year + up to 2000 euros gross/year in bonus + private medical insurance

- Central location in Barcelona

- Bring-a-friend (referral) bonus opportunities

- Career development programs and specialized courses

Ready to take the lead?

Join Concentrix and help your team deliver outstanding customer experiences for a brand in the fashion industry.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: Catalan, English, Spanish

Time Type: Full time2026-11-16

The role

Job Title:

Team Leader (Catalan - speaking) - On-site - Fashion Industry PK01

What you'll do

- Supervise the day-to-day activities of a customer service team, including attendance and performance monitoring.

- Coach and mentor team members through regular feedback sessions to help them achieve their individual and team targets.

-Monitor KPIs and service quality, identifying performance gaps and implementing improvement plans when needed.

- Ensure customer service delivery meets contractual requirements and business objectives.

- Communicate goals, expectations, and relevant updates clearly to your team.

- Support agents with escalated customer enquiries, providing guidance and expertise when needed.

- Lead team meetings, encourage open communication, and organize team activities to strengthen collaboration.

- Follow company policies and procedures while promoting Concentrix values and a positive team environment.

Your responsibilities

Job Description

Ready to take the next step in your leadership career?

At Concentrix, we're looking for a motivated Team Leader in Barcelona to supervise and support a customer service team within the fashion industry. If you're passionate about people development, enjoy working in a fast-paced environment, and know how to turn performance goals into results, we'd love to meet you!

What we're looking for

- Proficient or bilingual in Catalan + English

- An associate degree or equivalent qualification in a relevant field is preferred.

- Two to four years of relevant professional experience is preferred.

- Previous experience coaching, mentoring, or supervising team members.

- Strong communication and interpersonal skills.

- A results-oriented mindset, with the ability to motivate others and drive performance.

- Excellent organizational and problem-solving skills, with the ability to prioritize tasks and meet deadlines.

- The ability to remain calm under pressure and follow through on commitments.

- Flexibility to adapt to business needs and working schedules.

Hiring process

Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do

Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.

In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.

Industry: BPO
Founded: 2006
Employees: 100,000+
Headquarters: Tempe, USA
In Spain: Barcelona

Good to know if you are moving

Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.

All open roles at Concentrix