€24k
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91,000+ live jobsQuality Evaluator & Coach (Danish-speaking)
Hybrid in Benalmádena Costa·Full-time·Added 4 days ago (last checked 26 Oct)
Concentrix
160 open roles
Our summary
- Salary
- €24,673 a year
About €1,640 a month after tax.
- Hours
- Monday to Friday
- Work mode
- Hybrid, Benalmádena Costa
- Contract
- Full-time
- English
- Required
- Other languages
- Danish
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Skills
Requirements
What we're looking for
- Are proficient or bilingual in Danish and English
- Experience in quality monitoring, coaching, customer service or contact center operations.
- Strong communication, coaching and stakeholder-management skills.- Excellent organizational, planning and time-management skills.
- Strong analytical skills with the ability to interpret KPIs, sales results, quality scores and operational data.
- Proficiency in Microsoft Excel, including formulas, filters, pivot tables and basic data analysis/reporting.
- Experience working with CRM, ticketing or customer service management systems.
- Ability to create, maintain and analyze operational reports and performance trackers.
- Familiarity with quality monitoring and call calibration processes.
- Ability to work confidently across multiple platforms and systems.
- Good understanding of data accuracy, documentation and reporting procedures.
- Ability to troubleshoot basic system or access issues and escalate technical problems when necessary.
- Ability to quickly learn and adapt to new systems, digital tools and operational processes.
Nice to have
- Experience with workforce scheduling and resource planning is an advantage.
Languages
Language Requirements: Danish (Required), English
Pay & benefits
What you'll get
- Full-time position: 39 hours per week, Monday to Friday from 9:00 to 17:00
- Base salary of 24.672,64 euros gross/year plus up to 3.600 euros gross/year in bonus
- Training and development opportunities to help you grow your career.
- Multicultural and dynamic work environment with colleagues from around the world.
- Career growth opportunities within Concentrix.
- Employee discounts on a wide range of products and services.
- Wellbeing initiatives and access to resources to support your physical and mental health.
- Modern office environment with a collaborative and supportive culture.
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
The role
Job Title:
Quality Evaluator & Coach (Danish-speaking) - Hybrid - Media Industry BP01
Job Description
Are you passionate about quality, coaching and customer experience? Do you enjoy working with data, supporting teams and finding opportunities to improve performance?
At Concentrix, we are looking for a Quality Evaluator & Coach to join our team and play a key role in monitoring quality, coaching agents and supporting daily operations.
In this role, you will combine quality evaluation, performance coaching, reporting and operational support, working closely with agents, team leaders and client stakeholders.
What you'll do
- Monitor and manage Back Office emails, Moreshop and Trustpilot activities.
- Create and maintain Back Office schedules.
- Participate in weekly, bi-weekly and monthly operational and sales meetings.
- Prepare and present monthly performance data to clients and stakeholders.
- Conduct call calibration sessions every 8 weeks, reviewing four calls per agent.
- Perform monthly quality controls for Back Office and Moreshop emails.
- Conduct monthly coaching sessions with agents based on quality evaluations.
- Set and follow up on individual performance goals, identifying areas for improvement.
- Review daily unpaid digital sales reports and update the Callback List.
- Provide training and ongoing support to new agents.
- Keep Humany updated based on the client's weekly magazine stock report.
- Support daily operations by handling calls, emails and Back Office activities, including Moreshop, Intrum and social media.
Around 65% of the role will involve hands-on operational support, keeping you closely connected to the customer experience and day-to-day needs of the team.
How you'll work
Time Type: Full time
Hiring process
Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do
- Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
- The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.
About Concentrix
Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.
In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.
- Industry
- BPO
- Founded
- 2006
- Employees
- 100,000+
- Headquarters
- Tempe, USA
- In Spain
- Barcelona
Good to know if you are moving
- Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
- The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
- Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
- The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
- Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.
In their own words
Additional information
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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