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N1+ Support Technician

Hybrid in Madrid·Added 2 days ago

CONVOTIS Iberia

16 open roles

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
CONVOTIS Iberia doesn't mention sponsorship in the ad.
Be near Madrid for hybrid days
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

Your working day offers flexibility, so you can adjust your schedule within a certain margin to best suit your needs. If you work extra hours one day or need to leave early for personal reasons, you can make up the time another day without any issues. Additionally, you can decide whether you want to work from the office or from home.

At the office, you will find coffee, candies, and a foosball table to relax and share great moments with your colleagues. We also offer health insurance and flexible compensation.

Throughout the year, you can participate in internal events, outdoor activities, fun days, and paddle tennis matches. We want you to enjoy your time and take the time off you need, always surrounded by a close-knit and collaborative team.

Regarding your professional development, we support your growth: you will have access to training, English classes, and certifications. We value your learning and your aspirations.

All of this is part of our #CONVOTISLife philosophy. We grow together.

Requirements

What we're looking for

At CONVOTIS Iberia, we are looking to hire an N1+ Support Technician with a generalist technical background, good communication skills, and the ability to move easily between different teams and technologies. We are looking for someone with experience in N1/N2 support, systems, operations, or DevOps, who is eager to evolve towards a more transversal role within the platform.

Day-to-day activities combine the attention and resolution of requests and incidents, case follow-up, the execution of procedures, and coordination with other teams when escalation is required. We are not looking for someone who masters all the platform's technologies from day one, but rather a person with a good foundation, learning capacity, and progressive autonomy.

Clear and orderly communication
Ability to explain what is happening and what the next steps are
Good ability to work with different teams
Calm and order in the face of relevant incidents
Initiative to follow up and not leave matters pending

Nice to have

A sufficient technical foundation to understand cases, perform an initial diagnosis, and progressively learn the functioning of the platform is valued.

Platform and automation: ZEUS, GitHub, Jenkins, CI/CD
Cloud and infrastructure: AWS, Azure, Kubernetes, AKS
Monitoring and observability: Dynatrace, Prometheus, Grafana
Networking and management: Networks/DNS, permissions and identities, Jira
Internal services: Landing Zone, Poseidón, FinOps/Pluto, Talos

The role

What you'll do

Attend to and manage requests and incidents received through the service
Resolve cases for which there is a procedure or knowledge within the team
Perform an initial analysis and triage of cases
Escalate to specialist teams when necessary and perform follow-up
Keep tickets correctly updated
Inform users and other teams about the status of cases
Participate in the management of relevant incidents and, when appropriate, in war rooms
Collaborate in the improvement of procedures and documentation, progressively expanding service knowledge

About CONVOTIS Iberia

CONVOTIS Iberia is the Spanish arm of CONVOTIS, a Germany-headquartered SAP consulting firm that helps enterprises modernize their business processes through SAP solutions, cloud transformation, and custom software development. The company operates across Europe with a strong focus on delivering end-to-end digital transformation projects, combining deep SAP expertise with emerging technologies like AI and machine learning.

In Spain, CONVOTIS Iberia is building a specialized team of engineers and data scientists to support advanced projects involving AI/ML, mobile SDK development, and process automation with Camunda. The Spanish office offers international professionals the opportunity to work on cutting-edge technology within a collaborative, cross-border environment, while enjoying the lifestyle and culture of Spain. As part of a European group, employees benefit from exposure to diverse projects and clients across the continent.

Industry: SAP Consulting
Founded: 2003
Employees: 500–1,000
Headquarters: Frankfurt, Germany
In Spain: Madrid
Website: convotis.com

Good to know if you are moving

CONVOTIS Iberia is part of a European group with offices in Germany, Switzerland, Austria, and Spain, offering opportunities for cross-border collaboration.
The company focuses on SAP consulting and digital transformation, providing exposure to enterprise-scale projects for international clients.
The Spanish team is growing, with open roles in AI/ML, mobile development, and process automation, indicating investment in emerging technologies.
Working in Spain offers a favorable work-life balance and the opportunity to live in a vibrant European country while working on global projects.

In their own words

About the company & team

Teralco Group was founded in 2002 and became CONVOTIS Iberia in 2024. Since then, we have been committed to helping companies improve their performance and efficiency through the use of innovative technology. With our more than 20 years of experience, we have helped numerous companies implement technology solutions.

At CONVOTIS, You add value with your experience and skills, You matter in our decision-making, and You choose your path for professional development.

Additional information

Equal Employment Opportunity
At CONVOTIS Iberia, we are firmly committed to equal employment opportunity, ensuring an inclusive and respectful environment for all people, regardless of their race, nationality, ethnicity, skin color, religion, sex, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
Furthermore, in compliance with the provisions of Royal Decree 1026/2024 and our commitment to the highest standards of diversity and inclusion, we establish clear and concrete criteria to ensure a selection and hiring process that prioritizes the qualifications and suitability of each person for the position. We pay special attention to non-discrimination based on sexual orientation, gender identity, or gender expression.
At CONVOTIS Iberia, we believe that diversity enriches our teams and drives us toward a more just, equitable, and inclusive future.

All open roles at CONVOTIS Iberia