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Customer Service Agent / Francophone

On-site in Madrid·Added over a year ago (last checked 8 Oct)

Overview

Work mode
On-site, Madrid
English
Required
Other languages
French
Education
Higher vocational training (FP Grado Superior)

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in French.

Requirements

What we're looking for

Education: Bac +2; experience in the insurance field is appreciated but not required.

  • Relational skills (in French and English)
  • Customer service orientation
  • Open-mindedness
  • Organizational skills
  • Affinity for numbers
  • Team spirit
  • Proficiency in Microsoft Office Suite (Word, Excel)
  • Reliable
  • Committed
  • Enjoys working in a respectful and supportive environment

Languages

Fluent French and English (B2 level)

Pay & benefits

What you'll get

  • Meal allowance: 9 EUR per working day
  • Transport allowance: 50 EUR per month (gross amount)
  • Annual performance bonus: Up to 170 EUR gross (variable amount), paid in April of each year
  • Quarterly bonus: Up to 200 EUR gross per quarter (variable amount)
  • Annual bonus: Paid in December of each year, equivalent to 1000 EUR of the annual base salary (variable amount depending on goal achievement)
  • Insurance: Enrollment in the insurance plan from the first day of employment (covered by the employer)

The role

What you'll do

  • Handling customer requests and providing advice on health insurance contracts, guarantees, reimbursements, and all aspects of the contract lifecycle, including subscriptions, modifications, and cancellations.
  • Contracts: Registering and terminating contracts, collecting premiums.
  • Health Services: Entering reimbursements, creating quotes, issuing coverage approvals in accordance with internal procedures.
  • Customer Files: Updating and modifying customer information (contract details, address, bank details).
  • Contributing to customer satisfaction through the quality of responses, work efficiency, and achievement of performance indicators.

Note: This position does not involve any sales or prospecting activities.

How you'll work

  • 40 hours per week
  • Flexible working hours: from 7:30 AM to 10:00 AM and from 3:45 PM to 7:00 PM, Monday to Friday

About Cross Border Talents

Cross Border Talents is a recruitment and staffing agency specializing in multilingual talent acquisition, primarily for tech, sales, and customer service roles across Europe. Based in Lisbon, Portugal, the company connects international professionals with employers in various sectors, including digital marketing, IT support, and sales, with a strong focus on roles that require specific language skills. They operate as a talent solutions provider, managing recruitment for companies that need multilingual teams, particularly in hubs like Barcelona and Malaga.

In Spain, Cross Border Talents has a significant presence, with numerous open positions in Barcelona, Madrid, Valencia, and Malaga, catering to a wide range of European languages such as German, Dutch, French, and Nordic languages. Their work culture is centered on international mobility and career development, making them a relevant partner for professionals looking to relocate to Spain. They offer opportunities in various sectors, including tech support, digital marketing, and sales, often with the possibility of remote work, which is attractive for international hires seeking to establish themselves in Spain.

Employees
50–200
Headquarters
Lisbon, Portugal
In Spain
Barcelona, Madrid, Valencia and 1 more

Good to know if you are moving

  • Cross Border Talents specializes in placing multilingual professionals, making it easier for international candidates to find roles that match their language skills.
  • They have a strong presence in Barcelona, with many roles offering relocation support for candidates moving to Spain.
  • The company works with major global tech companies, providing opportunities to work on well-known products like Google Ads.
  • Many positions are remote-friendly, offering flexibility for international hires.
  • They cover a wide range of languages, including German, Dutch, French, and Nordic languages, which is ideal for non-Spanish speakers.
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