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Customer Service Telephone Agent with English

On-site in Madrid·Added today (last checked 13 Nov)

Agency

Gi Group España

420 open roles

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Our summary

Salary: €9.72 an hour
Work mode: On-site, Madrid
Spanish: Expected (ad in Spanish)
English: Required
Other languages: Catalan
Education: Compulsory secondary education (ESO)

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

Contact Center

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum B2 English (essential, as training and systems are in English)
Previous experience in customer service, preferably in a call center (telephone, chat, or email)
Secondary education (ESO/Bachillerato)
Customer orientation, patience, and empathy
Excellent oral and written communication
Computer and keyboard agility

Nice to have

Native Catalan or high level (highly valued)
Experience in marketplaces or e-commerce

Benefits of joining us.

Be part of a prestigious international project.
Work in a professional and dynamic environment.
Opportunities for professional development and internal growth.

Pay & benefits

What you'll get

Initial contract of 3 months via ETT + 3 months extendable (stable service)
Working day from Monday to Sunday (2 weekends off per month)
Salary according to the contact center collective agreement (€9.72 gross/h) + language bonus (€0.89 gross/h)
Night shift and transport allowance for the afternoon shift
Location: Madrid.
Start date: 24/12/2026
Various shifts and working days to choose from

The role

Your next professional challenge awaits you!

Do you want to boost your career in a stable, international, and growing environment?

We are looking for CUSTOMER SERVICE TELEOPERATORS WITH ENGLISH IN THE BUYING AND SELLING SECTOR in MADRID. Join our team and collaborate on a top-tier project for a major international buying and selling platform, where you will be able to put your communication skills and your vocation for customer service into practice in the e-commerce sector.

What you'll do

Customer service via telephone, chat, and email to buyers and sellers.
Incident management: listings, buying and selling, payments, wallet, identity verification, and shipments.
Recording of each interaction in the internal tools.
Escalation of complex cases according to established procedures.
Compliance with quality standards (KPIs, times, first contact resolution, and customer satisfaction).

About Gi Group España

Gi Group is a global staffing and HR services company headquartered in Milan, Italy. It operates in over 30 countries and provides temporary and permanent staffing, recruitment process outsourcing, and HR consulting. In Spain, Gi Group España offers a wide range of job placements across sectors such as hospitality, logistics, automotive, banking, and customer service, with roles spanning administrative, operational, and technical positions.

Gi Group España has a strong presence across Spain, with offices in multiple cities and a focus on connecting candidates with local employers. For international professionals, the company frequently hires multilingual talent for customer service and back-office roles, particularly in languages like German, Italian, and English. Their work culture emphasizes flexibility and support for job seekers, making them a practical entry point for those looking to establish themselves in the Spanish labor market.