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Customer Service Agent (Automotive Sector)

On-site in Madrid·Full-time·Added yesterday (last checked 13 Nov)

Konecta

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Our summary

Salary: €1,428 a month
Hours: Rotating shifts · Split day (jornada partida) · Monday to Friday
Work mode: On-site, Madrid
Contract: Full-time
Spanish: Expected (ad in Spanish)
English: Required
Education: No studies required

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum experience: Automotive sector
Advanced/fluent English
Previous experience in the automotive sector
Agility with digital environments

What profile are we looking for?

Previous experience in customer service through the mentioned channels, with a high capacity for empathy, assertive communication, and orientation toward user satisfaction regarding any inquiry or management.
Solid knowledge of the motor world and previous experience in the automotive sector.
High computer agility to simultaneously and fluently manage the different communication channels and registration tools.
If you have these skills and can also maintain a fluent conversation in English, we are Konectados!

Education & certifications

Minimum studies: Not required

Pay & benefits

What you'll get

Salary: €1,428.30 gross/month (base salary) + €130.95 gross/month (language bonus).

The contracting conditions and development opportunities are:

Full-time working day of 39 hours per week (Monday to Friday, split shift with 1 hour for lunch).
Rotating schedules in two slots: Shift 1: Monday to Thursday from 08:30h to 17:30h and Friday from 08:30h to 16:30h. Shift 2: Monday to Thursday from 09:30h to 18:30h and Friday from 10:30h to 18:30h.
Salary: €1,428.30 gross/month (base salary) + €130.95 gross/month (language bonus).
On-site modality at the client's facilities, located in San Sebastián de los Reyes (Madrid).

Konecta Benefits Club (exclusive portal where you can save on your purchases with offers and discounts that we have prepared with great care for you).

The role

People are the company's main asset, and, at this moment, we are looking for a Multichannel Customer Service Agent to work within the Automotive sector (in the official service of a major vehicle manufacturer).

Your objective will be:

To be the entry point and first contact for the brand's customers through the various official channels (telephone, chat, and email).
To handle general information inquiries, as well as perform the reception and registration of complaints and incidents.
To guarantee agile, close, and empathetic service in every interaction, looking after customer satisfaction and ensuring that every contact translates into a positive experience with the company.

How you'll work

Contract: Permanent seasonal
Working day: 39h/week

About Konecta

Konecta is a global service provider specializing in customer management, business process outsourcing, and digital outsourcing. With 120,000 employees operating in 30 languages across 26 countries on 4 continents, the company offers end-to-end solutions including customer acquisition, retention, customer service, technical support, and collections, tailored to various industries.

Konecta has a significant presence in Spain, with its headquarters in Madrid. The company's global scale and multilingual operations make it a relevant employer for international professionals seeking opportunities in customer management and business process outsourcing. Its work culture emphasizes a sustainable business model and a diverse, multilingual workforce.

Industry: Business Services
Employees: 100,000+
Headquarters: Madrid, Spain
In Spain: Madrid

Good to know if you are moving

Konecta operates in 26 countries across 4 continents, offering global mobility opportunities.
Employees work in 30 languages, making it a multilingual environment suitable for international professionals.
The company's global headquarters is in Madrid, Spain, providing a central European base.
Konecta focuses on customer management and business process outsourcing, with roles in customer service, technical support, and collections.

In their own words

About the company & team

Do you dare to embark on a new professional project with us? We are a company that bets on diversity, equality, equity, and sustainability, we are Konecta!

We are a company committed to equal opportunities between women and men, betting on equality in all our positions.

All open roles at Konecta