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Client Service Agent

Hybrid in Barcelona·Added 2 months ago

D-EDGE

5 open roles

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Be near Barcelona for hybrid days
No relocation package mentioned.

Pay & benefits

What you'll get

💜 WHAT WILL YOU FIND?

🌱 A clear path to advanced roles such as second-line support or functional consulting.
🤝A dynamic team of motivated colleagues who value teamwork, creativity, and innovation.
🏨 Impact: Work on cutting-edge solutions that transform the hospitality industry and boost client satisfaction.
🎉 A Vibrant culture: Be part of a supportive environment that celebrates success and encourages personal development.

Requirements

What we're looking for

Please note that this job requires a full proficiency in both French & English

Strong customer service mindset
Ability to identify client needs and ask the right questions to ensure efficient case handling
Fluency in French and English (another language is a plus)
Excellent communication and teamwork skills
Ability to multitask and stay calm under pressure
Comfortable with computer applications and technology

The role

👨👩👧👦 THE TEAM

Customer Service is at the heart of our value proposition. The different teams within it support our clients throughout their journey, ensuring they have the best possible experience.

The Technical Support Team provides Level 1 assistance and incident resolution, while also playing a key role in the continuous improvement of our solutions. By gathering and sharing user feedback with the Product teams, they help evolve our services to better meet client needs.

What you'll do

As a Customer Service Agent you will be the first point of contact for our hospitality clients. In this role, you'll ensure smooth communication, route client queries efficiently, and resolve requests whenever possible - all while delivering service with a smile!

This position is a great springboard for your career, with clear opportunities to grow into more technical and functional roles.

Answer calls and emails professionally and warmly.
Understand client needs, assess urgency, and direct inquiries to the right teams.
Use your knowledge of our solutions to quickly solve basic requests.
Help clients navigate our tools and resources confidently.
Share insights, suggest improvements, and celebrate team wins

Hiring process

RECRUITMENT PROCESS :

A short phone exchange with our Talent Acquisition manager
A first interview with the Head of Technical Support France
A last interview with the Regional Director

About D-EDGE

D-EDGE is a hotel technology and digital marketing company serving more than 17,000 hotels with solutions including a CRS, Booking Engine, Channel Manager, hospitality-focused website design, and metasearch marketing. As a B2B technology provider, it reports investing more than 27.5M€ annually in R&D, and its support teams operate across Europe and Asia, speaking 20 languages with tools developed in more than 35 languages. Its stated mission is to simplify the complex world of hotel distribution for hoteliers.

For professionals considering Spain, D-EDGE advertises job openings in Barcelona, with current Spanish roles spanning client service, technical support, product learning, and paid media (including French- and English-speaking positions). The company describes a people-first culture built around humanity, innovation, and creativity, and states that it is hiring worldwide in tech, sales, client service and more — a multilingual, internationally oriented environment that is relevant for candidates with language skills considering a move to Spain.

Website: d-edge.com

Good to know if you are moving

D-EDGE states it is hiring worldwide in tech, sales, client service and more, with job openings listed across multiple European and Asian locations including Barcelona.
Current open roles in Spain include Client Service Agent, Technical Support Specialist, Product Learning Specialist, and a Paid Media Specialist position requiring French and English.
The company's support teams speak 20 languages and its tools are developed in more than 35 languages, indicating a multilingual working environment.
D-EDGE promotes a people-first culture ('#PeopleFirst') and describes its mission as simplifying hotel distribution for hoteliers.
The company reports investing more than 27.5M€ per year in R&D as a B2B technology provider.

In their own words

About the company & team

Have you ever booked a hotel online? Then you've probably used D-EDGE without knowing it.

🚀 Every day, we help more than 17,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

📊 D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE's ever-expanding ecosystem is a positive place to do business and grow.

At D-EDGE we are driven by these 4 key values:

💜 We care about people #PEOPLE FIRST
📣 We dare to share #OPEN COMMUNICATION
🤗 We embrace change #ADAPTABILITY
🤝🏻 We go the extra mile #GO BEYOND

💜 WHY YOU WILL LOVE US

By joining us, you'll find more than just a job - you'll discover a stimulating environment, a committed team, and a culture driven by innovation :

🤝 A caring and inclusive culture : respect, transparency, and autonomy every day.
🚀 A strong product vision powered by dedicated R&D.
🌱 A real commitment to responsibility
🌐 An international work environment : 45 nationalities, offices in 20+ countries.
📈 Genuine growth opportunities : Internal mobility, ongoing training, and tailored career paths.
💰 A range of benefits, including: Accor Employee Card: Discounts on hotel bookings, access to sports and cultural activities, 12 days per year for social engagement
A flexible remote work policy : up to 3 days of remote work per week and 4 weeks of full remote work per year.

Explore our Culture Book today and see if D-EDGE is the right fit for your career aspirations!

Additional information

D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.

All open roles at D-EDGE