Customer Service Specialist (Hebrew or Spanish) – Israeli Market

On-site in Barcelona·Added 2 days ago

Keysight

23 open roles

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Overview

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Hebrew
The ad asks for Hebrew, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.
Have 3+ years of experience
Mid-level role.

Requirements

What we're looking for

Fluent in English (mandatory), and Hebrew (preferred) or Spanish.
Minimum of 3 years relevant experience in a complex, fast-paced customer service environment
Positive, can-do attitude to ensure customer satisfaction and to go "above and beyond"
Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships
Good time management and organizational skills to maximize productivity
Detail and process oriented to ensure data accuracy and operational excellence
Proactively resolve complex issues with the best interest of customers and Keysight in mind
Thrive in a dynamic environment by transforming challenges into opportunities for exceptional customer care

The role

What you'll do

We are looking for an outstanding, English and Hebrew/Spanish speaking, people-oriented Customer Service Representative for our multicultural customer service team in Barcelona!

This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, logistics, manufacturing and service representatives). Your primary responsibility will be creating and processing sales quotes, but you will be expected to take appropriate ownership to resolve issues throughout the quote to delivery to payment process. You will be supporting customers and stakeholders in the Israeli market.

Managing customer service requests such as end-to-end order status management, for example:
- Order creation based on input from clients and field sales representatives
- Input and tracking of repair and calibration requests
- Managing product changes, exchanges, or returns
- Monitoring end-to-end order process status and ensuring timely closure
- Resolving questions related to invoicing requirements, contract administration, and lease management
Interfacing with a variety of different parties: clients, sales team, logistics, manufacturing, service technicians to execute customer requests.
Resolving problems by applying established policies, procedures and tactics.
Determining and developing new or improved approaches to processes or tasks.
Exercise sound planning and judgment when managing client requests.
Effectively solving diverse customer challenges with professional problem-solving skills.

How you'll work

Contract Type: Internal Temporary Worker (ITW) assignment.

Hiring process

Recruiter screening, hiring manager review, then business interviews with the hiring manager and team before an offer 1 interview

About Keysight

Keysight Technologies is a global electronic measurement and test equipment company that designs, manufactures, and services electronic instruments and software for design, development, and testing across industries including aerospace, defense, automotive, and communications. With over 15,000 employees worldwide, Keysight serves customers in more than 100 countries, providing solutions that span from design simulation to manufacturing test and network visibility.

Keysight has a significant presence in Spain, with offices in Barcelona and Madrid supporting its European operations. The company is known for its engineering-driven culture, offering international professionals opportunities in R&D, software engineering, and customer-facing roles. For international hires, Keysight provides a multicultural work environment and career paths in cutting-edge areas like 5G/6G, AI, and cloud technologies.

Industry: Test and Measurement
Founded: 1939
Employees: 10,000–20,000
Headquarters: Santa Rosa, USA
In Spain: Barcelona
Website: keysight.com

Good to know if you are moving

Keysight operates in a highly technical, engineering-driven environment where international professionals can find roles in R&D, software, and customer-facing positions.
The company has a significant R&D hub in Barcelona, Spain, which is a key center for its wireless and 6G research.
Keysight offers a global, multicultural work environment with English as the working language, easing the transition for international hires.
The company provides relocation support and visa sponsorship for international candidates in many locations.
Barcelona is a major tech hub in Southern Europe, offering a strong quality of life and a growing ecosystem for engineers.

In their own words

About the company & team

Keysightis at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winningculture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.