The English-language job board for Spain

SpainJobs.io

Customer Service Associate

On-site in Barcelona·Added yesterday (last checked 10 Nov)

Dow Jones

26 open roles

Apply

Our summary

Salary
€20,000 - €30,000 a year

About €1,450 - €1,930 a month after tax.

Work mode
On-site, Barcelona
English
Required
Other languages
French
Education
University degree
Benefits
Flexible pay plan

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

Skills

Nice to have

Requirements

What we're looking for

  • High proficiency in French for both written and verbal communication within a corporate environment.

  • Fluency in English, for both written and verbal communication.

  • Strong customer focus with the ability to professionally assess and resolve customer inquiries.

  • Ability to quickly learn new products, systems, applications, and processes.

  • Strong attention to detail with the ability to multitask, prioritize, and work effectively independently and as part of a team.

Nice to have

  • Preferred experience working in a contact center or customer service environment.

  • Preferred experience handling complex customer concerns across multiple communication channels.

  • Preferred experience with Salesforce or other customer relationship management systems.

  • Preferred experience with customer retention, sales, research, or business information products.

  • Desired college degree or equivalent professional experience.

  • Desired additional language proficiency beyond the language required for the position.

  • Desired interest in developing expertise across multiple Dow Jones products and customer segments.

  • Desire to learn, grow, and build a career within Dow Jones.

Pay & benefits

What you'll get

  • Comprehensive Healthcare Plans

  • Paid Time Off

  • Retirement Plans

  • Comprehensive Insurance Plans

  • Education Benefits

  • Family Care Benefits

  • Subscription Discounts

  • Employee Referral Program

Base Pay Range: €20,000 - €30,000

We're committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate's experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

The role

Role Title: Customer Service Associate - English & French Languages

You will reside on the Customer Service Team, reporting to the Customer Service Supervisor. You have a passion for helping people. We are offering a career with a recognized leader in the world of global news and business information. You will be a part of a multinational organization that focuses on its people. We have 2 vacancies for this position.

What you'll do

  • Provide high-quality customer support by telephone, email, web chat, and other supported channels across Dow Jones products and services.

  • Assist customers with inquiries related to product navigation, content and data, technical support, billing and account administration, subscriptions, pricing, delivery, and other service-related needs.

  • Deliver professional and positive customer experiences that strengthen customer satisfaction, retention, and loyalty.

  • Take ownership of customer inquiries through resolution, using sound judgment and problem-solving skills to resolve complex issues.

  • Meet established key performance indicators, quality standards, and service-level expectations.

  • Collaborate with Customer Service teams and other Dow Jones departments to ensure escalated or complex issues are handled efficiently and correctly.

  • Maintain knowledge of Dow Jones products, services, systems, and procedures, with a willingness to learn and support additional products as business needs evolve.

  • Interact professionally with customers, internal stakeholders, and executives when appropriate.

How you'll work

Office Hours: Your working hours will be scheduled between 7 AM to 5:00 PM CET (shifts may change)

Non-Union role

Req ID: 56267

About Dow Jones

Dow Jones is a global provider of news and business information, best known for The Wall Street Journal, Barron's, MarketWatch, and professional information services like Factiva and Dow Jones Risk & Compliance. Founded in 1882, the company serves financial, corporate, and media clients worldwide, with a strong focus on data-driven journalism, financial analytics, and risk management solutions. With a workforce of several thousand employees, Dow Jones operates across major financial hubs globally, delivering critical news and data to professionals and consumers.

In Spain, Dow Jones maintains a significant presence, particularly in Barcelona, where it operates a major office focused on editorial, data, and technology roles. The company's Spanish operations are integral to its global risk and compliance data services, as well as product and engineering teams. For international professionals, Dow Jones offers a multicultural work environment, opportunities to work on global products, and a strong emphasis on innovation and data accuracy. The Barcelona office is part of a global network, providing a dynamic setting for career growth in a leading media and information company.

Industry
News and Business Information
Founded
1882
Employees
5,000–10,000
Headquarters
New York, USA
In Spain
Barcelona

Good to know if you are moving

  • Dow Jones has a major office in Barcelona, which is a hub for risk and compliance data operations, offering roles in editorial, data, and technology.
  • The company provides a global work environment with opportunities to collaborate with teams across the US, Europe, and Asia.
  • International hires may benefit from Spain's growing tech ecosystem and Barcelona's attractive lifestyle, with a mix of local and expat communities.
  • Dow Jones offers professional development programs and a strong emphasis on data accuracy and innovation, which can be valuable for career growth.
  • The company supports a hybrid work model, allowing flexibility between office and remote work, which can ease the relocation process.

In their own words

About the company & team

The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction.

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest newsgathering operations globally.

It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

Additional information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic. We strongly encourage applications from all qualified individuals, including women, people with disabilities, and those from underrepresented groups.

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.

All open roles at Dow Jones

More jobs like this

or browse Entry-level·Multilingual Customer Service & BPO·Catalonia·News and Business Information

WhatsApp

More jobs from Dow Jones

See all 26 jobs

Similar jobs