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Night Auditor

On-site in Barcelona·Full-time·Added 3 days ago (last checked 3 Nov)

Derby Hotels Collection

5 open roles

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Our summary

Hours: Night shift · Includes weekends
Work mode: On-site, Barcelona
Contract: Full-time
Spanish: Fluent
English: Required
Experience: 3+ years
Education: University degree
Benefits: Private health insurance

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

At least 3 years of experience as a night auditor in hotels of the same category.
University degree or higher vocational training in tourism or hospitality.
High customer orientation and vocation for service.
Person attentive to details, with resources to resolve incidents efficiently and accustomed to multitasking.
Ability to work in a team.
Languages: it is essential to have a good command of Spanish and English, as well as a third language. Any other language will be positively valued.
Availability to work always on the night shift, as well as holidays and weekends.

Nice to have

Knowledge of PMS, especially Ulyses Cloud, will be valued.

Pay & benefits

What you'll get

Immediate start.
Full-time.
Excellent working environment in a dynamic team.
Continuous training programs.
Equipped dining room for staff.
Special DHC Employee rates and benefits in all hotels in our collection.
Availability of real-time salary advances through the Payflow app
You will be able to enjoy discounts on brands of recognized prestige
Private medical insurance at a cheaper price, below market rate.

The role

WE ARE LOOKING FOR YOU!

DERBY COLLECTION GROUP is currently looking for a Night Auditor for one of its 5*GL Hotels located in Barcelona.

If you are passionate about hospitality, want to take excellence and customer satisfaction to the highest level, and want to join this great team, apply to our offer.

Job mission: to ensure the correct functioning of the hotel during the night shift. This person is responsible for resolving any incidents that occur during this shift, as well as maintaining the same level of customer service at all times.

What you'll do

To ensure the functioning of the hotel, attending to, managing, executing and/or referring the demands and needs of clients and/or internal staff as quickly as possible and with maximum satisfaction.
To properly manage all processes that pass through reception, manage check-in/check-out, reconcile the accounting data of other departments (shift close, total close, audit...), verify occupancy and review billing.
To assume public relations and reservations functions in the absence of the person in charge, receiving clients and confirming additional services.
To attend to and manage clients both by telephone and in person, performing direct sales and applying discounts in accordance with the rules, and responding to information requests.
To manage the special needs of the staff themselves.

About Derby Hotels Collection

Industry: Hospitality

In their own words

About the company & team

DERBY HOTELS COLLECTION is a hotel group of recognized national and international prestige in expansion, which currently has hotels in Barcelona, Madrid, and London, located in historic buildings such as palaces, stately homes, or emblematic constructions, which stand out for housing collections of ancient and contemporary works of art, more than 5,000 pieces in total. This makes them small museums of incalculable artistic value; these hotels enjoy the representation of prestigious brands such as Small Luxury Hotels, Design Hotels, Preferred Hotels & Resorts, among others.

We are a global company, attentive to sustainability, collaborating with social entities that promote values of integration, equal opportunities, and social inclusion, and a creator of unique experiences of excellence, gastronomy, and culture.

We are sincerely committed to excellence in service, quality, and, above all, continuous improvement to ensure the maximum satisfaction and personalization of our guests.

GRUPO DERBY COLLECTION declares its commitment to the establishment and development of policies that integrate equal treatment or opportunities between women and men, without discriminating directly or indirectly by reason of gender, as well as the promotion and encouragement of measures to achieve real equality within the organization, establishing equal opportunities between women and men as a strategic principle of its corporate and human resources policy.

Reports to: Front Office Manager

All open roles at Derby Hotels Collection