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7 open roles
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This job advert was originally written in Spanish.
- Experience of at least 1 year as a receptionist in hotels of the same category.
- University degree or higher vocational training in tourism or hospitality.
- High customer orientation and vocation for service.
- Person attentive to details, with resources to resolve incidents efficiently and accustomed to multitasking.
- Ability to work in a team.
- Languages: it is essential to have a good command of Spanish and English, as well as a third language. Any other language will be positively valued.
- Availability to work in different morning, afternoon, and night shifts, as well as holidays and weekends.
- Knowledge of PMS, especially Ulyses Cloud, will be valued.
- Stable contract
- Immediate incorporation.
Job mission: to receive and attend to customers with exquisite attention at all times. It is the main visible face for the guests, the image of the hotel, and its purpose is to achieve their satisfaction.
Reports to: Front Office Manager.
- Manage guest check-ins and check-outs at the Hotel.
- Attend to the customer at the reception, via telephone or email: Inform and advise on tourist services, as well as respond to information requests formulated by customers.
- Provide support in group reservations and rooming lists.
- Manage individual reservations and promote the sale of rooms, as well as upsellings.
- Manage customer complaints and resolve any incidents that may occur during the shift.
- Be responsible for billing, collection, and cash closing during their shift.
- Contact with the rest of the Hotel departments for correct operation.
- Offer a professional, friendly service focused on providing the best experience to our customers.
or browse Junior·Community of Madrid·Hospitality
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A receptionist is needed for a 5-star luxury hotel in Barcelona. The role involves managing guest check-ins, handling reservations, and providing high-quality customer service.
€17k
🇬🇧€28k
🇬🇧€12.44
🇬🇧€9.50
