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Apartment Receptionist

On-site in Barcelona·Full-time·Added 2 days ago (last checked 29 Oct)

Derby Hotels Collection

5 open roles

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Our summary

Hours: Night shift · Includes weekends
Work mode: On-site, Barcelona
Contract: Permanent, full-time hours
Spanish: Fluent
English: Required
Experience: 3+ years
Education: University degree
Benefits: Private health insurance, flexible pay plan, meal vouchers

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No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

- At least 3 years of experience as a receptionist in apartments or hotels.

- University degree or higher vocational training in tourism or hospitality.

- High customer orientation and vocation for service.

- Person attentive to details, with resources to resolve incidents efficiently and accustomed to multitasking.

- Ability to work in a team.

- Languages: it is essential to have a good command of Spanish and English, as well as a third language. Any other language will be positively valued.

- Availability to work in different morning/afternoon/night shifts as well as holidays and weekends

Nice to have

- Knowledge of PMS, especially ULYSES CLOUD, will be valued.

- Having a 125cc MOTO driving license will be valued.

Pay & benefits

What you'll get

• Immediate start.

• Permanent contract.

• Full-time position

• Afternoon / night shift.

• Excellent working environment in a dynamic team.

• Continuous training programs.

• Equipped dining room for staff.

• Special Friends & Family rates and benefits in all hotels in our collection.

• Availability of real-time salary advances through the Wagestream app.

• Club Benefits: discounts on recognized prestige brands in areas such as technology, travel, fashion, home,...

• Flexible compensation (health, meal and transport card, training, nursery).

• Private medical insurance at a cheaper price, below market rate.

The role

GRUPO DERBY COLLECTION is currently looking for a receptionist for our tourist apartment buildings, Barcelona Apartments, located in Barcelona.

Job mission: to receive and attend to customers with exquisite attention at all times. You are the main visible face for the guests, the image of the apartments, and your purpose is to achieve their satisfaction.

Reports to: Front Office Manager

What you'll do

- Manage the check-ins and check-outs of customers from the apartments.

- Attend to the customer at the reception, via telephone or email: Inform and advise on tourist services, as well as respond to information requests formulated by customers.

- Provide support in group reservations and rooming lists.

- Manage individual reservations and promote the sale of rooms, as well as upsellings.

- Manage customer complaints and resolve any incidents that may occur during the shift.

- Be responsible for billing, collection, and cash closing during their shift.

- Contact with the rest of the apartment departments for correct operation.

- Offer a professional, friendly service focused on providing the best experience to our customers.

About Derby Hotels Collection

Industry: Hospitality

In their own words

About the company & team

DERBY HOTELS COLLECTION is an expanding hotel group of recognized national and international prestige, currently featuring hotels in Barcelona, Madrid, London, and Paris, located in historic buildings such as palaces, manor houses, or emblematic constructions, which stand out for housing collections of ancient and contemporary works of art, totaling more than 5,000 pieces. This makes them small museums of incalculable artistic value; these hotels enjoy the representation of prestigious brands such as Small Luxury Hotels, Design Hotels, Preferred Hotels & Resorts, among others.

We are a global company, attentive to sustainability, collaborating with social entities that promote values of integration, equal opportunities, and social inclusion, and a creator of unique experiences of excellence, gastronomy, and culture.

We are sincerely committed to excellence in service, quality, and, above all, continuous improvement to ensure the maximum satisfaction and personalization of our guests.

GRUPO DERBY COLLECTION declares its commitment to the establishment and development of policies that integrate equal treatment or opportunities between women and men, without discriminating directly or indirectly by reason of gender, as well as the promotion and encouragement of measures to achieve real equality within the organization, establishing equal opportunities between women and men as a strategic principle of its corporate and human resources policy.