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Overview
Job details
Full-time hours
Per the ad.
Requirements
Have the right to work in Spain
DEVOTEAM doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.
University degree
“Estudiantes o recién graduados en Administración de Empresas (ADE), Negocios Internacionales, Marketing” — per the ad.
This job was automatically translated to English.
Pay & benefits
What you'll get
- Practical training in Customer Success: You will learn real methodology for management, loyalty, and customer retention in the technology sector.
- Specialization: You will gain in-depth knowledge of the operational management and commercialization of solutions based on the Google Workspace environment.
- Duration and stability: Internships of a minimum of 6 months with real possibilities for learning and development within the team in Madrid.
- Work environment: A dynamic, collaborative team with flexibility.
The role
We are looking for a proactive, organized profile with a clear customer orientation to join our Customer Success team in Madrid. In this role, you will be a key piece in the daily service of our Google Workspace client portfolio and in the operational control of their lifecycle. You will provide support in resolving day-to-day doubts, preparing renewal proposals, and administrative coordination to guarantee the best experience, adoption, and retention of our accounts.
What you'll do
Your main responsibilities
- Customer Success support and management: First-line attention for resolving operational doubts, administrative requests, and managing the request inbox regarding Google Workspace licenses.
- Renewal cycle management: Control of key expiration dates, preparation of proposals, checking active services in the console, and administrative follow-up until the renewal is closed.
- Account Health Support: Monitoring service usage and detecting recurring incidents to ensure the client is satisfied and active.
- Onboarding and CRM management: Support in the onboarding of new clients, updating databases, and following up on procedures in internal platforms.
- Coordination with colleagues: Working hand in hand with the senior team, providing data and operational support to detect opportunities for service expansion or to prevent churn.
What are we looking for in you?
- Fluent English (C1 / high B2): Essential for the daily management of requests, technical documentation, and direct communication with international clients and interlocutors.
- Customer orientation (Customer-First): Excellent communication skills, empathy, and a vocation for service to resolve daily requests with agility.
- Organizational capacity and attention to detail: Rigor to manage a high volume of simultaneous renewals and requests without losing control of deadlines.
- Availability: Possibility of signing an internship agreement for at least 6 months (we positively value full-time availability).
- Interest in technology: Passion for the Cloud ecosystem, cloud productivity tools, and artificial intelligence.
- Education: Students or recent graduates in Business Administration (ADE), International Business, or Marketing.
About DEVOTEAM
Devoteam is a global IT consulting and digital transformation company headquartered in Levallois-Perret, France. With over 10,000 employees across more than 20 countries, Devoteam helps organizations leverage technology, particularly cloud platforms like Google Cloud, AWS, and Azure, to drive innovation and business growth. The company operates in multiple sectors, offering services in cloud engineering, cybersecurity, data analytics, and identity management.
In Spain, Devoteam has a significant presence with offices in Madrid and Barcelona, and many roles are offered with remote or hybrid work options. The company is known for its strong partnerships with major cloud providers and its focus on digital transformation. For international professionals, Devoteam offers opportunities to work on cutting-edge projects in a multicultural environment, with many positions requiring English proficiency and offering the possibility of fully remote work.
- Founded
- 1995
- Employees
- 10,000–15,000
- Headquarters
- Levallois-Perret, France
- In Spain
- Madrid, Barcelona
- Website
- devoteam.com
Good to know if you are moving
- Devoteam has offices in Madrid and Barcelona, with many roles offering 100% remote work across Spain.
- The company is a Google Cloud Premier Partner, offering opportunities to work on cutting-edge cloud projects.
- Many positions require English proficiency, making it accessible for international professionals.
- Devoteam provides a multicultural work environment with employees from various countries.
- The company offers career development programs and certifications in cloud and cybersecurity.
In their own words
About the company & team
Devoteam is a leading European consultancy specialized in digital strategy, technology platforms, cybersecurity, and business transformation through technology.
Technology is part of our DNA, and we believe it acts as a catalyst for positive change, while maintaining a balance that allows us to offer our client portfolio top-tier technological tools, but always with the personalized treatment and professionalism of a team that accompanies them at every step of the way.
For over 30 years, Devoteam has been committed to putting technology at the service of people. We have more than 11,000 employees across the entire group, spread across 25 countries in Europe, the Middle East, and Africa.
€48k
Blue Card threshold🇬🇧
€35k - €45k
🇬🇧 🇪🇸