Warehouse & Manual Handling

Differentiator

· Individual contributor with the ability to work under moderate supervision

· Requires basic knowledge of job procedures and tools obtained through work experience and may require

vocational or technical education

· Problems are typically of a routine nature, but may at times require interpretation or deviation from standard

procedures

Skills

Warehousing, Forklift Operator, heavy lifting, Scanning, Dispatching, Shipping, Loading, Sorting, Packing, Picking,

Data Entry, Workplace Safety, Occupational Health, Performance Dialog, Inventory Management, Inventory Control,

DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback

Qualifications & Key Requirements

Education Level

Vocational/Specialized/Technical/Certification

Experience Level

less than 2 years

Job Purpose

Support administration of warehouse and manual handling plans and processes to provide smooth operations for

forklift operations, material handling and ground operations activities including movement, storage and inventory

control; stacking, loading or unloading materials, finished goods, tools; packaging of materials and maintenance of

existing inventories in line with the business strategy and requirements, corporate guidelines and policies

Key Tasks

· Under supervision receive goods, accurately sort, label and store goods ensuring optimization of warehouse

space

· Under supervision verify items against the record of shipment, and inspect condition for damages/ defects,

update received and shipped items according to established procedures

· Ensure proper routing of materials is maintained while transporting the materials between departments

· Verify and pack items for shipment according to specifications and the applicable transportation method

· Comply with established procedures to maintain and log the movement of incoming and outgoing materials

and products

· Perform order fulfilment based on customer requirements

· Retrieve stored information, place orders or respond to enquiries such as inventory levels or delivery

schedules

· Resolve recurring issues faced during delivery as per defined processes, systems and methods

· Undertake generally repetitive tasks related to movement, tools, and packaging (e.g. pickers and packers)

· Pack items for shipment according to specifications

· Under supervision receive goods, scan and verify items against the shipment record

· Undertake generally repetitive tasks to consolidate transshipment and sorting activities (e.g. within sorting

centers)

· Under supervision support operate gas or electric powered forklift truck to move, stack, stage, load or

unload materials, parts, finished goods, etc. and may use a hi-rise to load items in storage racks

· Verify and process applicable documentation during package/ freight pick-up or arrival at warehouse

· Under supervision operate a scanner to process all incoming and outgoing shipments · Comply with established procedures to arrange daily pick-up schedules and dispatch pick-up delivery information in a timely and efficient manner · Ensure forklifts and equipment are properly checked, used and maintained on a daily basis · Support general admin tasks related to shipment processing and documentation, sending status information and accepting/ securing over-the-counter payments · Answer basic queries from customer service and sales for shipment tracking and resolve issues related to misplaced shipments · Stay updated with the methods of use of all equipment and obtain related certifications for loading, unloading and material handling equipment

Shipping/Receiving Clerk, Billing & Shipping Clerk, Shipping Coordinator, Forklift Operator, Materials Handler

· Explain facts, practices, policies, etc. to others within the organization adhering to narrowly defined

procedures, standards and guidelines

· Support and interact primarily with colleagues of own team

· Communicate information that requires some explanation or interpretation

· Address task-related issues appropriately to maintain work relationships

· Individual contributor without direct responsibility for leading others