Service Desk Technician N1/N1.5

Technical knowledge: Windows (and notions of macOS), Microsoft Office, Teams, browsers, antivirus and security, hardware and peripherals, and basic networking (IP, DHCP, DNS).

Competencies: customer orientation, communication, active listening, proactivity, initiative, adaptability, and eagerness to learn.

We value: recent experience in Helpdesk or user support, use of ticketing tools (ServiceNow, Jira Service Desk, Zendesk), and ITIL certification.

Training in IT or telecommunications: at minimum, a Vocational Training Certificate (Grado Medio) or currently studying for an Advanced Vocational Training Certificate (Grado Superior).

Languages: Spanish and English. Portuguese will be valued.

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services that drive new levels of performance, competitiveness, and customer experience across their entire IT environment.

We have over 125,000 people in more than 70 countries, trusted by our clients to deliver transformative technologies that ensure the success, security, and well-being of businesses and people worldwide. We create solutions and generate better results for clients across their entire IT landscape, combining strengths and experience on a global scale. Discover more about how we deliver excellence to clients and colleagues at DXC.com.

In Spain, we are one of the leading IT market players. We have around 8,000 professionals spread across thirteen locations, with centers of excellence in cutting-edge technologies such as Cloud, Business Intelligence, AI, and Automation, among others, serving more than 200 clients across all industries, both in the public and private sectors. We work with the country's leading companies to guide and manage their digital agendas and thus transform their businesses.

At DXC Spain, we are expanding our team and looking for several people for the position of N1/N1.5 Service Desk Technician with languages for the Avilés office. They will join our workplace team and participate in an important project in the banking sector.

Requirements:

Manage, follow up on, and resolve technical incidents and requests from the banking entity's users, including support for VIP profiles.

Register, validate, diagnose, and prioritize requests from the client's entire catalog of products and applications, and adjust priority when new information arises.

Resolve via remote connection or escalate to the corresponding resolution group, and apply temporary solutions (workarounds) provided by level 2.

Meet service levels (SLA), inform the user of the status of their case, and keep documentation and the knowledge base up to date.

Availability for rotating shifts (morning, afternoon, and night until 01:00h) and hybrid modality: 2 days a week in the office. Afternoon and night shifts are performed remotely. Initial training is 100% in-person during office hours.