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Help Desk Technician N1

Hybrid in Barcelona·Added 2 days ago (last checked 15 Oct)

ILUNION

432 open roles

Overview

Salary
€19,000 a year

About €1,410 a month after tax.

Work mode
Hybrid, Barcelona
Contract
Permanent contract
Hours
Rotating shifts · Monday to Friday
Education
Higher vocational training (FP Grado Superior)

Visa options

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Higher Level Vocational Training in ASIR or similar.
  • 1 to 2 years of experience in technical support or N1 Help Desk.
  • Telephone support for users and incident management using tools such as Jira, Remedy, or ServiceNow.
  • Handling of remote control tools.
  • Knowledge of Windows 10/11 and Microsoft 365 (Teams, Outlook, OneDrive, SharePoint, Word, Excel, and PowerPoint).
  • Basic knowledge of Active Directory.
  • Installation and configuration of equipment, peripherals, and printers.
  • Resolution of hardware and software incidents.
  • Basic knowledge of networks (LAN/WAN, TCP/IP, DHCP, and DNS).
  • Basic configuration of Android mobile devices.
  • Ability to work in a team, user orientation, empathy, and organization.

Nice to have

  • Minimum English A2 (B1 is valued).

Pay & benefits

What you'll get

  • Permanent contract.
  • Gross annual salary: €19,000.
  • Rotating shifts from 8:00 to 19:00, Monday to Friday.
  • Teleworking 2 days per week (after the three-month adaptation period).
  • Social benefits.
  • Free psychological support.
  • Ongoing training
  • Employee discounts and other corporate benefits.

The role

We are looking to hire an N1 IT Support Technician in Barcelona to provide user support, managing incidents within Windows 10 and 11 environments, Microsoft 365, and client corporate applications.

What you'll do

Your functions will include the attention and resolution of first-level incidents, the registration and tracking of requests, the diagnosis of hardware and software problems, as well as the preparation of technical documentation. We value experience in direct customer service and communication skills.

About ILUNION

ILUNION is a Spanish business group owned by ONCE Foundation, operating across multiple sectors including hotels, security, cleaning, laundry services, elderly care, and accessibility solutions. With over 35,000 employees, the group is one of Spain's largest employers of people with disabilities, integrating social commitment into its business model. Its hotel division, ILUNION Hotels, manages a portfolio of urban and resort properties across Spain, while other business units provide facility services, textile care, and senior living solutions.

ILUNION has a strong presence throughout Spain, with offices and operational centers in Madrid, Barcelona, Seville, Valencia, and many other cities. The company is deeply committed to social inclusion, with a workforce where over 40% of employees have disabilities. For international professionals, ILUNION offers a unique opportunity to work in a purpose-driven organization that values diversity and inclusion, with roles ranging from hotel operations to healthcare and technical positions. The company provides a supportive work environment and is actively involved in creating accessible and inclusive workplaces.

Industry
Hotels
Founded
2014
Employees
50,000+
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Seville and 7 more

Good to know if you are moving

  • ILUNION is a social enterprise that employs over 40% of its workforce from people with disabilities, making it a leader in inclusive employment in Spain.
  • The company operates in multiple sectors including hotels, security, cleaning, laundry, and senior care, offering diverse career opportunities.
  • ILUNION has a strong commitment to accessibility and innovation, with a dedicated business unit for accessibility solutions.
  • The company is part of the ONCE Foundation, one of the most prominent social organizations in Spain, providing stability and a strong corporate culture.
  • ILUNION offers roles across Spain, from major cities like Madrid and Barcelona to smaller towns, providing opportunities in various regions.

In their own words

About the company & team

Join ILUNION IT Services and develop your career in a company committed to technology, diversity, and inclusion.

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