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Help Desk Technician

Remote, Madrid·Full-time·Added 7 days ago (last checked 2 Nov)

Agency

Adecco España

4316 open roles

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Our summary

Salary: €19,149 a year
About €1,420 a month after tax.
Hours: Monday to Friday
Work mode: Remote (Madrid)
Contract: Fixed-term, full-time hours
Education: Higher vocational training (FP Grado Superior)

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Skills

Help Desk

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

Vocational Training in IT, Telecommunications, Telecommunications Systems, or similar.
Previous experience in Help Desk, first-level technical support, or technical incident management.
Knowledge of connectivity, mobile networks, and communication devices.
Knowledge of technologies such as RADIUS, mobile access, and Juniper PE.
Analytical capacity, problem-solving orientation, and communication skills.

Nice to have

Experience or knowledge in IoT and M2M solutions is valued.

Pay & benefits

What you'll get

Work modality: 100% remote work.

Schedule: Monday to Friday, from 09:00 to 18:00 h.

Contract duration: 3 months, with the possibility of extension.

Salary: €19,148.94 gross per year.

Sector: Telecommunications.

The role

At Adecco, we are looking for a First-Level Help Desk Technician to join a project in the telecommunications sector.

What you'll do

What will your functions be? - Attend to and manage technical incidents related to connected devices, IoT solutions, and connectivity services.

Perform an initial diagnosis to identify if the incidents are related to the network, the platform, or the device.
Resolve incidents within their scope of action and escalate them to other technical teams when necessary.
Manage service activations, cancellations, and modifications.
Perform basic monitoring and tracking tasks for the services.
Register, update, and track tickets, guaranteeing the traceability of incidents.
Coordinate with partners, manufacturers, and other teams to expedite problem resolution.
Collaborate in technical testing, validations, and deployments of new solutions.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.