Alarm Receiving Centre Shift Supervisor - Afternoon Shift

- Have a minimum of Vocational Training (FP I) or other equivalent certifications.

- Prove a minimum of 6 months of previous experience in alarm management in an ARC and protocol activation.

- Have advanced proficiency in office tools.

- Have experience in the use of SBN/IBS; knowledge of other software such as Manitou or Mastermind will be valued.

- Possess native level Spanish.

- Demonstrate communication, organization, and ability to work under pressure.

- Have previous experience in telephone customer service.

- Availability to work a fixed afternoon shift (15:00 to 23:00), including weekends according to planning.

- Commitment to regulatory compliance and the quality standards established by the company.

- Experience of at least 1 year in responsibility positions within an ARC is valuable.

Are you looking to develop your talent and a place where your effort is recognized? We offer you a dynamic, close-knit environment with a future. Here, every day is a new opportunity to learn, grow, and shine. Imagine being part of a diverse team, where evolution and customer service are our priority. At El Corte Inglés, our work is a shared passion.

The project waiting for you.

In this case, you will join the team of an Alarm Receiving Centre, where you will play a key role in protecting clients and assets, ensuring agile and effective management of received signals. You will be part of an operational environment that requires precision, responsibility, and service orientation, collaborating closely with other professionals and security agencies. Your contribution will be essential to ensure compliance with established protocols and to offer quality service in critical situations.

Main duties and requirements.

- Attend to alarm jumps according to established action protocols.
- Manage alarm signals using specific tools such as SBN/IBS, supervising their correct resolution.
- Interact with users and clients applying the procedures defined in each situation.
- Coordinate communication with the State Security Forces and Corps according to current regulations.
- Prepare and complete daily reports and incident follow-up reports.
- Handle incoming and outgoing calls guaranteeing quality standards in communication.
- Manage the service email inbox and respond to received requests.
- Provide customer support in the handling of the alarm system, including connection, disconnection, and basic configuration.
- Manage technical incidents by generating tickets to IT support.
- Perform extraction and sending of images in case of real alarms.
- Comply with the internal management and follow-up processes defined by the company.
- Coordinate and supervise compliance with rest times and absences within the team when applicable.