Empatif is a Spanish human resources and staffing firm that specializes in recruitment, temporary employment (ETT), and talent management services across various industrial and service sectors. The company operates as a strategic partner for businesses throughout Spain, providing workforce solutions ranging from logistics and manufacturing to hospitality and administrative support.

With a significant presence in Catalonia, Galicia, and Madrid, Empatif offers a wide array of entry-level and specialized roles suitable for international professionals already residing in Spain. While many of their operational roles require Spanish proficiency, they frequently manage positions for international clients and logistics hubs where multilingual skills or specific technical certifications are valued.

Empatif was established to provide flexible HR solutions in Spain, focusing on proximity and personalized service for both companies and candidates. It has grown into a multi-sector staffing agency with a strong footprint in Spain's major industrial and logistics hubs.

For international professionals

Focuses on temporary and permanent staffing across diverse sectors like logistics, food industry, and hospitality.
Strong regional presence in Catalonia (Granollers, Barcelona) and Galicia (A Coruña).
Offers roles that are often accessible to those with valid work permits looking for immediate placement in the Spanish labor market.
Regularly recruits for administrative and customer service roles requiring English (C1) or international client management experience.
Provides a gateway for technical professionals such as mechanics, electricians, and logistics coordinators.

International Customer Service Administrator (English)

Empatif Staffing

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Micofer by Empatif, we are selecting an Administrative Assistant for international customer support for an important company in the food sector. This is a stable and permanent position.

Ensure customer service, in a timely and proper manner, regarding the sending of product samples and their correct reception. Management of customer incidents. Documentation and management of the export of our products, ensuring compliance with export requirements.

Functions:

- Handle customer inquiries and requests.

- Register requests in the internal system and ensure their management.

- Telephone customer service.

- Provide information on the status of processes or inquiries, delivery times, and possible incidents.

- Operational management of exports and sample shipments.

- Coordination and tracking of international shipments.

- Communication and negotiation with customers, agents, shipping companies, and/or similar.

- Identification, management, and resolution of incidents in transport processes to provide adequate service to the customer.

- Reception of orders via telephone or email (customers and/or sales department), and integration into the ERP.

- Administrative picking of international customer orders and liaison with expedition logistics.

- Documentation for international carriers.

- Monitoring of customer services and commercial offers.

- Resolve billing incidents, respecting the conditions of each customer and timing, as well as the logistics of international customers.

- Maintenance and archiving of original documentation (delivery notes, invoices ...).

- Coordination of samples and material necessary for attendance at trade fairs (national and international) in which the company will participate.

View original advert (Spanish)

Desde Micofer by Empatif, seleccionamos par importante empresa del sector alimentario, un/a Aux. Administrativo de soporte a clientes internacionales. Es un puesto estable y de carácter permanente.

Garantizar el servicio al cliente, en tiempo y forma, del envío de las muestras de producto, la correcta recepción de las mismas. Gestión de incidencias de los clientes. Documentación y

gestión de la exportación de nuestros productos, asegurando el cumplimiento de los requisitos para la exportación.

Funciones:

- Atender consultas y solicitudes de los clientes.

- Registrar las solicitudes en el sistema interno y asegurar su gestión.

- Atención telefónica de los clientes

- Facilitar información sobre el estado de los procesos o consultas, tiempos de entrega y posibles

incidencias.

- Gestión operativa de exportaciones y envíos de muestras.

- Coordinación y seguimiento de envíos internacionales.

- Comunicación y negociación con clientes, agentes, navieras y/o similares.

- Identificación, gestión y resolución de incidencias en los procesos de transporte para dar servicio

adecuado al cliente.