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Digital Technical Support Engineer

On-site in Madrid·Full-time·Added 6 days ago (last checked 31 Oct)

Envista

8 open roles

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Our summary

Work mode: On-site, Madrid
Contract: Full-time
English: Required
Experience: 3+ years
Education: University degree

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Skills

Nice to have

Requirements

What we're looking for

Bachelor's degree in Engineering, Computer Science, Information Technology, Biomedical Engineering, or a related technical field.
3-5 years of experience in technical, application, IT operations, or software support, including complex incident resolution, end-user support, remote troubleshooting, and escalations.
Strong troubleshooting skills and technical knowledge across Windows, Mac systems, file systems, access permissions, SQL, relational databases, SQL Server concepts, TCP/IP, HTTP, and REST APIs.
Experience with support tools such as Jira, Confluence, Salesforce, or similar platforms, with the ability to document findings, troubleshooting steps, workarounds, resolutions, and support materials clearly.
Experience working with software, computer systems, networking technologies, or electro-mechanical products.
Fluent English required; Spanish or another European language is a plus.
Strong communication skills with a professional, customer-focused attitude and the ability to explain technical topics clearly to technical and non-technical users.

Nice to have

Relevant IT or technical support certifications are a plus, such as ITIL, Microsoft, AWS, CCNA, HDI, or equivalent;

Preferred Qualifications

Organized, detail-oriented, proactive, and able to manage multiple priorities independently while working well in a team environment.
Strong organizational skills with the ability to manage multiple priorities.
A collaborative mindset and passion for delivering excellent customer support.
Experience within medical devices, healthcare technology, dental technology, manufacturing, or related industries is an advantage. experience in software development, quality assurance, digital healthcare, dental technology, CAD/CAM, or digital manufacturing workflows is preferred.

Pay & benefits

What you'll get

Work for a global leader in orthodontic innovation.
Be part of a collaborative and international team.
Gain exposure to cutting-edge digital technologies transforming dentistry.
Contribute to solutions that make a real impact on clinicians and patients worldwide.
Build your career in a company committed to innovation, growth, and continuous learning.

Join us and help create the technology behind confident smiles.

The role

Job Description

At Envista, we are dedicated to advancing dental care through innovation, technology, and trusted partnerships. As one of the world's leading dental companies, we bring together a portfolio of industry-leading brands that help dental professionals improve patient outcomes and transform smiles every day.

Ormco, an Envista company, is a global leader in orthodontics, trusted by clinicians around the world for over 60 years. From traditional orthodontic solutions to cutting-edge digital technologies, Ormco continues to drive innovation that empowers orthodontists to deliver exceptional patient care.

We are looking for a Digital Technical Support Engineer to join our team and play a key role in supporting the technology behind our digital orthodontic solutions.

What you'll do

As a Digital Technical Support Engineer, you will provide advanced technical support for software, hardware, networking, and electro-mechanical systems used across our digital orthodontic portfolio. Acting as a key escalation point, you'll collaborate closely with support teams, engineers, and product experts to resolve complex technical issues and continuously improve the customer experience.

Diagnose, troubleshoot, repair, and debug complex electro-mechanical equipment, software applications, computer systems, and networked or wireless solutions.
Act as the highest escalation point for complex Level 3 application and technical support issues related to digital orthodontic software, web services, desktop environments, computer systems, network connections, and servers.
Provide advanced technical support to internal teams including Product Support, Engineering, and Technical Services.
Investigate and resolve issues escalated by first-line support teams when standard troubleshooting has not resolved the problem.
Perform product repairs, updates, testing, and validation activities in an office-based environment.
Collaborate with Engineering and Product Development teams to identify and communicate product defects, software bugs, reliability concerns, and maintenance issues.
Support new product releases, updates, and technical processes to ensure successful implementation and performance.
Create and maintain technical documentation, troubleshooting guides, and knowledge-base resources.
Document customer interactions, technical findings, issue trends, and support activities in CRM, Jira, or other support systems while following company policies, procedures, and quality standards.
Deliver technical training and knowledge-sharing sessions to support teams and internal stakeholders.
Ensure timely communication and ownership of technical issues through to resolution.

About Envista

Envista is a global medical technology company that designs and manufactures dental products and technologies, including imaging systems, orthodontic treatments, and dental implants. With a portfolio of trusted brands such as KaVo Kerr, Nobel Biocare, and Ormco, Envista serves dental professionals worldwide and operates in over 100 countries. The company is headquartered in Brea, California, and has a significant global workforce.

In Spain, Envista has a growing presence, particularly in Barcelona, where it operates a software development center focused on digital dentistry and 3D CAD applications. The company offers roles in engineering, R&D, and marketing, and is open to international talent, with some positions allowing remote work from Spain. Envista's culture emphasizes innovation and digital transformation in dental care, making it an attractive employer for professionals in the medical device and software engineering fields.

Industry: Medical Devices
Founded: 2018
Employees: 10,000–15,000
Headquarters: Brea, USA
In Spain: Barcelona

Good to know if you are moving

Envista has a significant software development hub in Barcelona, Spain, focusing on digital dentistry and 3D CAD applications.
The company offers remote work options for some roles based in Spain, such as the Digital Technical Specialist position.
As a global company, Envista operates in over 100 countries, providing international career opportunities.
The company's portfolio includes well-known dental brands like Nobel Biocare and Ormco, which may be attractive for professionals in the dental industry.
Envista is a relatively new company (spun off in 2018), but it has a strong heritage from Danaher's dental businesses.

In their own words

About the company & team

Ormco

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

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