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Specialized Systems Technician in Communications Infrastructure Support

On-site in Madrid·Full-time·Added 17 days ago (last checked 20 Oct)

ONCE

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Our summary

Work mode: On-site, Madrid
Contract: Permanent contract, full-time hours
Hours: 36 hours a week
Experience: 5+ years
Education: University degree

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

- Academic degree or equivalent training related to information technologies, telecommunications, management, quality, or related fields.

- Minimum of 5 years of professional experience in functions related to any of the areas, methodologies or, if such experience cannot be proven, certifications required or valued for the position.

- Experience in quality units, PMO, IT governance, or service management or, if such experience cannot be proven, certifications required or valued for the position.

- Ability to work in a team, with the skill to face and resolve complex problems.

- Knowledge of SLA, KPI, OKR, and technological service contract management.

- Excellent communication skills with third parties (providers, internal areas, working groups), including experience in negotiation and management of contracts, service levels, and monitoring of their execution.

- Participation in audits, quality reviews, or continuous improvement processes.

Nice to have

WHAT OTHER THINGS DO WE LIKE TO TAKE INTO ACCOUNT? (Valued requirements)

- IT service management (ITIL or equivalent frameworks).

- Valued training in IT service management, quality, or IT governance.

- Software quality and testing methodologies.

- Preparation of indicators and dashboards.

- Management of incidents, problems, and changes.

- Monitoring, reporting, and documentation tools.

- English level B1 or higher.

Pay & benefits

What you'll get

WHAT DO WE OFFER YOU?

- Permanent contract.

- Full-time schedule of 36 h/w, goodbye to 40 hours/week!

- Competitive salary of +31,000 euros gross/year, and after 2 years, advancement to senior category with a salary of +/- 41,000 euros gross/year.

- 24 working days of vacation + 6 personal days for personal enjoyment.

- Annual support for individual training, we want you to keep growing!

- ONCE Card: We offer exclusive discounts.

- Financial support for the birth of children or adoption.

- We offer opportunities for anyone to participate in volunteer activities and contribute to community well-being.

- ONCEInnova; We have an innovation and entrepreneurship unit, where any employee can propose and be part of intrapreneurship and innovation projects at ONCE. You have the opportunity to join a supportive, social, and committed Organization, MADE OF PEOPLE AND FOR PEOPLE, aware of its responsibility to society, which will accompany you in the onboarding process and offer you opportunities for professional growth.

You decide how far to go!

The role

Can you imagine your professional career being part of social change and transformation? WE ARE LOOKING FOR YOUR TALENT!

At ONCE, we are looking for a Systems Technician Specialized in Communications Infrastructure Support for a permanent vacancy for our Systems Supervision and Quality Unit, located in Madrid.

The selected person will collaborate within the Unit with the objective of guaranteeing the quality of the technological services and solutions managed by the Systems Directorate through the definition, monitoring, and continuous improvement of processes, procedures, controls, and quality metrics, collaborating with the various technical units and providers to ensure compliance with established service levels and standards.

WHAT WILL YOU DO IN YOUR DAY-TO-DAY?

What you'll do

- Supervise compliance with IT service management processes and procedures.

- Define, implement, and maintain indicators (KPIs) and dashboards for monitoring the quality of technological services.

- Coordinate and participate in validation activities, functional testing, and quality control of new solutions or evolutions.

- Prepare periodic reports on service quality, incidents, risks, and improvement opportunities.

- Monitor action plans derived from audits, quality reviews, or recurring incidents.

- Collaborate with the development, infrastructure, security, and support areas to improve operational processes and working methodologies.

- Participate in the management and monitoring of technological providers, verifying compliance with service commitments.

- Collaborate in the management of the service catalog and in initiatives to improve service management tools.

- Support the control and monitoring activities of software licensing and associated regulatory compliance.

- Document procedures, standards, and working methodologies.

- Drive the culture of quality and continuous improvement within the organization.

About ONCE

ONCE (Organización Nacional de Ciegos Españoles) is a Spanish public-law corporation and social services organization dedicated to the social inclusion and integration of people with visual disabilities. Founded in 1938, it operates as a non-profit entity funded largely through its own lottery and gaming operations, making it one of the largest employers in Spain with over 20,000 employees. The organization provides comprehensive services including education, employment, and accessibility solutions for blind and visually impaired people across the country.

ONCE has a strong presence throughout Spain, with its headquarters in Madrid and a network of offices and services across the country. For international professionals, ONCE offers a unique opportunity to work in a mission-driven organization with a strong social impact, contributing to the inclusion of people with disabilities. The organization is known for its inclusive and supportive work culture, and its roles in Spain often require Spanish language proficiency, making it an attractive option for those looking to integrate into Spanish society.

Industry: Social Services
Founded: 1938
Employees: 20,000–25,000
Headquarters: Madrid, Spain
In Spain: Madrid
Website: once.es

Good to know if you are moving

ONCE is a Spanish social enterprise, so working there means being part of a unique and impactful mission that goes beyond typical corporate goals.
The organization is known for its strong commitment to accessibility and inclusion, which can be a valuable learning experience for international professionals.
While many roles may require Spanish, the organization's diverse operations (lottery, retail, services) may offer opportunities for various professional profiles.
As a large, stable employer in Spain, ONCE offers long-term employment prospects and a well-established work environment.
The organization's social mission and non-profit status can be appealing for professionals seeking purpose-driven work.

All open roles at ONCE