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Workforce Management Trainee

Hybrid in Barcelona·Added 2 days ago (last checked 12 Nov)

EssilorLuxottica

13 open roles

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Our summary

Work mode: Hybrid, Barcelona
Spanish: Expected (ad in Spanish)
Education: University degree

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Skills

Workforce Management

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

Currently in the final year or having recently completed university studies in Business Administration, Economics, Statistics, Engineering, or similar areas.
Good level of Excel. Knowledge of Power BI or other data analysis tools will be valued.
Intermediate English.
Interest in data analysis and operational management.
Analytical capacity, attention to detail, and organization to manage priorities when activity changes.
Initiative, service orientation, and ability to work in a team.

Pay & benefits

What you'll get

Internship schedule from 9:00 to 14:00 h.
Hybrid work model with 3 days in the office and 2 days of teleworking per week.

The role

We are looking for a Workforce Management Trainee for our Customer Service team in Barcelona (carrer de Numància, 46).

What you'll do

Real-time monitoring of query volume, team availability, and Contact Center service levels.
Identification of deviations from forecasts and communication of potential risks to Team Leaders.
Monitoring of absences, incidents, and compliance with planned schedules to support coverage adjustments.
Updating dashboards and preparing reports on team performance and productivity.
Review of data quality and trend analysis to detect opportunities for improvement.
Collaboration in forecasting query volume and in shift and resource planning.
Participation in process improvement and automation initiatives.

About EssilorLuxottica

EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. The company combines the expertise of Essilor in lens technology with Luxottica's strength in eyewear design and retail, owning iconic brands such as Ray-Ban, Oakley, and Sunglass Hut. With operations in over 150 countries, it serves both consumers and eye care professionals, and its scale makes it a major player in the vision care industry.

In Spain, EssilorLuxottica has a strong presence with offices and retail locations, including roles in Barcelona and Madrid. The company offers opportunities for international professionals in areas such as customer service, marketing, sales, and operations, often requiring multilingual skills. Its global footprint and diverse brand portfolio provide a dynamic work environment for those seeking careers in the eyewear and vision care sector.

Industry: Medical Devices
Founded: 2018
Employees: 10,000+
Headquarters: Charenton-le-Pont, France
In Spain: Barcelona, Madrid

Good to know if you are moving

EssilorLuxottica has offices in Barcelona and Madrid, offering roles in customer service, marketing, sales, and operations.
The company is a global leader in the eyewear industry, with a presence in over 150 countries, providing international career opportunities.
Multilingual skills are often valued, as the company operates across diverse markets and serves a global customer base.
Spain is a key market for the company, with retail locations and corporate functions supporting its Southern European operations.

In their own words

About the company & team

We are EssilorLuxottica, the world leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic frames, to together create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand for a growing eyewear industry.

With more than 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial, and celebrated for their unique perspectives and individualities. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens-applied technologies, exceptional quality, and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Additional information

We are committed to creating an inclusive environment for all employees. We celebrate diversity and offer equal opportunities to everyone, regardless of their race, sex, ethnicity, religion, disability, sexual orientation or any other characteristic that makes us unique.

All open roles at EssilorLuxottica