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Customer Quality Specialist

Hybrid in Tarragona·Full-time·Added 3 days ago (last checked 9 Nov)

Essity

10 open roles

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Our summary

Work mode: Hybrid, Tarragona
Contract: Full-time
English: Required
Experience: 3+ years
Education: University degree

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Skills

Requirements

What we're looking for

You have a university degree in Chemical Engineering, Chemistry, Engineering or another relevant technical discipline. Equivalent profiles with strong quality or manufacturing experience and the ability to learn quickly are also welcomed.
You bring around three or more years of experience in quality, manufacturing processes or quality investigations. Experience within the paper industry, particularly converting or paper machine operations, would be an advantage.
You understand manufacturing processes, quality controls and problem-solving methodologies and are comfortable using Microsoft Office and Excel to organise and analyse information.
You combine a strong customer focus with problem-solving, communication and collaboration skills. You are proactive, comfortable working independently and able to build effective relationships across manufacturing and cross-functional teams.
You are fluent in English, enabling you to communicate effectively in an international working environment.

Pay & benefits

What you'll get

Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

The role

Make quality meaningful for customers and consumers. Do you enjoy turning technical challenges into practical solutions? Are you ready to collaborate across teams and drive continuous improvement? Join Essity and help us deliver products people can trust every day.

As a Customer Quality Specialist, you will be the key connection between our customers, the market, and Essity's Quality and Manufacturing teams for the Consumer Tissue category across Iberia.

Based at our Valls-Puigpelat manufacturing site, you will manage quality topics across our portfolio, covering both Essity brands and Retailer Brands. You will investigate quality issues, participate in product validations and translate technical findings into clear, customer-focused solutions.

This is a collaborative role where you will work closely with Manufacturing, Quality, Product Development, Sales and Marketing teams.

What you'll do

Quality Incident Management: Coordinate consumer and customer complaints from initial investigation through to root cause identification, corrective actions and final resolution.
Technical Investigations: Partner with manufacturing sites to investigate quality issues, understand production processes and prepare clear Root Cause Analysis reports.
Customer Communication: Translate technical findings into clear, comprehensive reports, ensuring customers receive transparent updates throughout the investigation process.
Product Validation: Participate actively in product validation to ensure products meet defined specifications and customer and consumer expectations.
Quality Data & Documentation: Prepare and maintain product data sheets, complaint statistics and relevant quality documentation in line with business and customer requirements.
Continuous Improvement: Coordinate improvement initiatives across Essity manufacturing sites and lead regular quality working groups to share learnings and strengthen product performance.
Product Performance: Maintain and analyse data on product performance, assortments and competitor products to help identify trends and opportunities for improvement.

About Essity

Essity is a global hygiene and health company that develops, produces, and sells products and solutions within the business areas of Health & Medical, Consumer Goods, and Professional Hygiene. With operations in 150 countries and caring for 1 billion people daily, Essity is a major player in the industry, offering a wide range of brands and innovative solutions. The company is headquartered in Stockholm, Sweden, and has a significant presence in Spain, with offices and production facilities across the country.

Industry: Hygiene and Health Products
Founded: 2017
Employees: 40,000–50,000
Headquarters: Stockholm, Sweden
In Spain: Madrid, Barcelona

Good to know if you are moving

Essity has a strong presence in Spain with offices and production facilities in multiple cities, including Madrid and Barcelona.
The company offers a range of career opportunities in Spain, from manufacturing and engineering to marketing and sales roles.
Essity is committed to diversity, equity, and inclusion, and provides learning and development programs for employees.
Working at Essity offers the chance to contribute to sustainable innovations that impact the well-being of people globally.