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Quality Specialist

Hybrid in Barcelona·Full-time·Added 7 days ago (last checked 4 Nov)

Agency

Talent Match

270 open roles

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Our summary

Hours: Jornada intensiva on Fridays
Work mode: Hybrid, Barcelona
Contract: Permanent, full-time hours
Spanish: Fluent
English: Required
Benefits: Flexible pay plan, gym access

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

What do you need to make a Match?

Previous experience in customer service or public-facing roles (contact center, hotel reception, hospitality, retail, etc.).
Experience in quality processes within customer service.
Strong communication, interpersonal, and customer service skills.
Analytical mindset with attention to detail.
High proficiency in Excel or Power BI.
Fluency in Spanish and English.
Knowledge of CRM or ticketing systems is desirable.

What do you receive in the process?

Pay & benefits

What you'll get

Competitive remuneration.
Permanent contract and stability.
Social benefits through Flexible Remuneration (meals, transport, childcare).
Gym discount.
Teambuilding.
Hybrid teleworking modality (two days of teleworking) and intensive working hours on Fridays.
Professional growth.

The role

Do you consider yourself a profile with communication skills? Do you have experience in customer service roles focused on service quality? If so, and if you also like the energy world, this opportunity could be for you!

One of our clients located in Barcelona, belonging to the energy sector, is looking to match with a Quality Specialist to ensure that customer interactions and sales processes comply with quality standards, regulatory requirements, and business objectives through audits, customer follow-up, and continuous process improvement.

What you'll do

Perform internal quality audits on customer interactions and sales processes, documenting results and detecting areas for improvement.
Support the implementation and monitoring of corrective actions derived from audits.
Verify customer satisfaction through follow-up calls and ensure compliance with internal and regulatory standards.
Update and improve checklists, procedures, guides, and quality documentation, identifying patterns and optimization opportunities.
Collaborate on continuous improvement initiatives aligned with the department's objectives.
Provide constructive feedback to advisors, sales agents, and contracting specialists to improve performance.
Coordinate with internal teams, sales channels, trainers, and operations to ensure consistency in processes, guidelines, and customer experience.

What will your mission be?

Do you see your next project reflected here? Do not hesitate to sign up and we will get in touch with you :)

About Talent Match

Talent Match is a Spanish human resources and recruitment consultancy based in Sant Cugat del Vallès, Barcelona. The company provides talent attraction, analytics, and tailored solutions, using AI-driven matchmaking to connect companies with quality candidates. With over 20 years of accumulated experience and a team of consultants, it manages recruitment processes for various roles, from fullstack developers to IT account managers.