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Analytical Service Manager (ASM)

On-site in Elche·Full-time·Added over a year ago (last checked 4 Nov)

Eurofins

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Our summary

Work mode: On-site, Elche
Contract: Full-time
English: Required
Other languages: German, French, Portuguese
Experience: 2+ years
Education: University degree

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum two years of work experience in a laboratory as a technician/assistant or in the laboratory's internal customer service department.
Specific higher education (food technology, chemical technology, chemistry, biotechnology, environmental protection).
Communicative level of English (C1).
Good command of Microsoft Office package (Outlook, Excel, Word).
High level of communication in different languages.
Good work organization, ability to prioritize tasks.
Ability to work as part of a team.
Ability to work under pressure.

Nice to have

Knowledge of the PN-EN ISO 17025:2018 standard.
Experience working with LIMS (Laboratory Information Management Systems) and CRM (Customer Relationship Management) systems.
Knowledge of other languages such as German, French, or Portuguese.

Pay & benefits

What you'll get

Professional development opportunity and possibilities for internal promotion within the company.
Continuous training and support for your professional growth.
Competitive compensation package commensurate with experience and position responsibilities.

If you are interested in this opportunity, want to be part of a prestigious international company, and meet the requirements, we encourage you to apply.

For more information or to submit your application, please contact our Human Resources team at the following email address: (RRHH_Elche@cpt.eurofins.com).

We look forward to your participation!

The role

The Analytical Service Manager (ASM) is the client's primary point of contact regarding the laboratory. They will be responsible for validating analytical reports, ensuring that results are reported correctly and on time, as well as sharing technical and regulatory information with clients. Provide support to the sales team in the commercial process when necessary.

What you'll do

Participate in commercial meetings and negotiations with prospects or clients.
Support the sales team in preparing technical proposals.
Identify new business opportunities and retention strategies with existing clients.
Technically validate quotations and configure account and order preferences.
Interpret and validate analytical reports and invoices.
Respond to technical and regulatory inquiries.
Coordinate internal technical services directed at clients.
Daily control of pending activities to ensure deadlines are met.
Generation and review of report content according to specific client requirements.
Validation and sending of reports.
Processing and efficient management of client complaints received.
Collaboration with the Customer Service and Business Analyst departments for the internal configuration of the LIMS system according to client needs.
Development of continuous improvement proposals to optimize existing processes and systems.

Hiring process

3 steps2 interviewsa task to do

Talent Acquisition pre-selection · With Talent Acquisition Team
First interview round
A first round of interviews for pre-selected candidates.
Psychometric test
Online test · Not every role
Depending on the position and role, candidates complete a psychometric test.
Second interview round
With a Manager of the department with the vacancy
A second interview round with pre-finalist candidates, held with the manager of the department with the vacancy.
Selection and welcome

The page states the company aims for clear and timely communication at every step of the selection process.

About Eurofins

Eurofins Scientific is a global leader in laboratory testing and services, providing a comprehensive range of analytical procedures to ensure the safety, authenticity, and quality of products across industries such as food, pharmaceuticals, environment, and consumer products. With over 60,000 employees and more than 900 laboratories worldwide, the company operates as a decentralized network of specialized labs, offering services from routine testing to cutting-edge research and development.

In Spain, Eurofins has a significant presence with multiple laboratories and offices across the country, including in Madrid, Barcelona, and other regions. The company is known for its scientific excellence and offers a dynamic, international work environment. For international professionals, Eurofins provides opportunities to work in a truly global organization with diverse teams, and many roles require English proficiency, making it accessible for non-Spanish speakers. The company emphasizes continuous learning and career development, with many positions in laboratory analysis, quality assurance, and regulatory affairs.

Industry: Lab Services
Founded: 1987
Employees: 50,000–100,000
Headquarters: Luxembourg City, Luxembourg
In Spain: Madrid, Barcelona

Good to know if you are moving

Eurofins is a global company with operations in over 60 countries, offering international career opportunities and potential for cross-border mobility.
Many roles in Spain require English proficiency, and some positions are open to non-Spanish speakers, making it accessible for international professionals.
The company invests heavily in R&D and innovation, providing a stimulating environment for scientists and technical professionals.
Eurofins has a decentralized structure, meaning employees often work in specialized labs with a strong focus on quality and compliance.
Spain is a key market for Eurofins, with multiple laboratories and offices, particularly in Madrid and Barcelona, offering a range of roles from lab analysis to regulatory affairs.

In their own words

About the company & team

Eurofins Scientific is an international group leader in analytical and scientific-technical services, with more than 61,000 employees spread across 940 laboratories in 59 countries and an annual turnover exceeding 6,700 million EUR. We offer a unique portfolio of more than 200,000 analytical methods for the pharmaceutical, agri-food, environmental, and consumer goods sectors.

Our Laboratory is located in the Torrellano industrial estate (Elche) and we are dedicated to performing laboratory tests on consumer goods, specifically textile products, footwear, and Personal Protective Equipment (PPE). Since our inception in 2017, we have experienced numerous challenges and achieved exponential growth that continues to develop. We are looking for committed, responsible people eager to grow professionally and contribute to our team.

All open roles at Eurofins