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Customer Service Intern

On-site in Madrid·Added over 6 years ago (last checked 9 Oct)

Eurofins

50 open roles

Overview

Job details

  • Internship contract

    Per the ad.

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

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Requirements

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Work on-site in Madrid

    No relocation package mentioned.

  • University degree

    “BA in Pharmacy, Veterinary, Food Chemistry, Biology, Business Administration, Marketing or in a related course of studies.” — per the ad.

Skills

Requirements

Languages

  • Excellent oral and written English and Spanish is a must.

Pay & benefits

The role

Account management (Sales development)

  • Long tail account management  
  • Customer success processes and metrics
  • Churn and account reactivation analysis and metrics
  • Customer interaction/journey analysis

Customer service (Supply chain)

  • Forecasting and demand planning
  • Service Level metrics and processes
  • Customer support, complain analysis and processes.
  • Admin processes optimization

Qualifications

  • BA in Pharmacy, Veterinary, Food Chemistry, Biology, Business Administration, Marketing or in a related course of studies.
  • Dynamic, independent person who wants to take on challenges in a company belonging to a multinational with opportunities.
  • You have always wanted to put your theory into practice.
  • Knowledge and previous experience with CRM Microsoft Dynamics and Tableau will be positively value.
  • MBA candidate very focused on dealing with clients, ideal previous experience with clients, high analytical capacity
  • You are hands-on, proactive, smart and above all creative.

About Eurofins

Eurofins Scientific is a global leader in laboratory testing and services, providing a comprehensive range of analytical procedures to ensure the safety, authenticity, and quality of products across industries such as food, pharmaceuticals, environment, and consumer products. With over 60,000 employees and more than 900 laboratories worldwide, the company operates as a decentralized network of specialized labs, offering services from routine testing to cutting-edge research and development.

In Spain, Eurofins has a significant presence with multiple laboratories and offices across the country, including in Madrid, Barcelona, and other regions. The company is known for its scientific excellence and offers a dynamic, international work environment. For international professionals, Eurofins provides opportunities to work in a truly global organization with diverse teams, and many roles require English proficiency, making it accessible for non-Spanish speakers. The company emphasizes continuous learning and career development, with many positions in laboratory analysis, quality assurance, and regulatory affairs.

Industry
Lab Services
Founded
1987
Employees
50,000–100,000
Headquarters
Luxembourg City, Luxembourg
In Spain
Madrid, Barcelona

Good to know if you are moving

  • Eurofins is a global company with operations in over 60 countries, offering international career opportunities and potential for cross-border mobility.
  • Many roles in Spain require English proficiency, and some positions are open to non-Spanish speakers, making it accessible for international professionals.
  • The company invests heavily in R&D and innovation, providing a stimulating environment for scientists and technical professionals.
  • Eurofins has a decentralized structure, meaning employees often work in specialized labs with a strong focus on quality and compliance.
  • Spain is a key market for Eurofins, with multiple laboratories and offices, particularly in Madrid and Barcelona, offering a range of roles from lab analysis to regulatory affairs.

In their own words

About the company & team

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA. Group's key figures are approx. 4.2 billion Euros turnover, more than 800 laboratories across 47 countries and more than 45.000 staff.

  • Collaboration on digital marketing plan and automation processes.
  • Foster the use of local CRM and exploit all capabilities to its full potential
All open roles at Eurofins

Location

Eurofins · Madrid

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