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IT Service Desk Technician

On-site in Barcelona·Full-time·Added 5 days ago

Eurofirms

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Overview

Job details

€20,000 a year
Gross, as stated in the ad.
About €1,450 a month after tax.
Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
Eurofirms doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work on-site in Barcelona
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.
Vocational training (FP Grado Medio)
“Grado Medio o Superior en Microinformática o similar en entorno IT” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

Minimum 2 years of experience in IT equipment maintenance.
We are looking for a proactive person oriented towards problem-solving.
Residence near the workplace is valued.

Education & certifications

Intermediate or Higher Degree in Microcomputing or similar in an IT environment.

Languages

Fluent in spoken and written Spanish.
Catalan level medium or high.

The role

For an important company in the IT sector, in Barcelona, we need to hire a Service Desk IT Technician to perform the following tasks:

What you'll do

- Daily coordination and supervision of the Service Desk team.

- Distribution and monitoring of tasks and workloads.

- Control of tickets, backlog, and SLA compliance.

- Monitoring of incidents and requests of special criticality.

- Supervision of the correct classification and escalation of tickets.

- Application and monitoring of operating procedures.

- Identification of errors and definition of corrective actions.

- Monitoring of team productivity and quality.

- Preparation and review of operational reports.

- Operational liaison with the client.

- Coordination with the technical lead and Service Manager.

- Monitoring of absences, coverage, and the team's operational needs.

- Detection of training and reinforcement needs.

- Among other tasks inherent to the job position.

Hiring process

2 steps1 interview

Inscrito
Preseleccionado
Seleccionado
Presentado
With an empresa cliente
Entrevistado
Contratado

Eurofirms publica los nombres de los estados de la candidatura, no el contenido ni los plazos de cada fase.
Puedes consultar el estado de cada candidatura en el apartado «Candidaturas» de tu área personal.
Antes de incorporarte al puesto debes firmar toda la documentación contractual a través de la web o la app de Eurofirms.

About Eurofirms

Eurofirms is a Spanish staffing and human resources group headquartered in Cassà de la Selva, Girona. Founded in 1987, it is one of the largest temporary employment and recruitment agencies in Southern Europe, offering workforce solutions across industrial, logistics, and commercial sectors. The company operates through a network of offices in Spain and several other European countries, providing both temporary and permanent staffing services.

In Spain, Eurofirms has a strong presence with offices in many cities, including Madrid, Barcelona, and Valencia, and it is a key partner for international professionals seeking work in production, logistics, and commercial roles. The company is known for its inclusive hiring practices, including opportunities for people with disabilities, and offers a straightforward path for those looking to enter the Spanish job market. For international candidates, Eurofirms provides access to a wide range of entry-level and skilled positions, often with immediate availability.